Service Manager - Crane Club New York

Tao Group Hospitality; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Employer Match

Life and Disability Insurance

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off

Job summary

Tao Group Hospitality's Crane Club in West Chelsea, New York, offers a vibrant fine-dining experience led by Chef Melissa Rodriguez, with a menu highlighting seasonal ingredients prepared over wood fire.

The Service Manager will supervise daily front‑of‑house operations, coach staff, handle scheduling, POS controls, guest relations, inventory, and ensure compliance with health, safety, and company standards.

Qualifications

• Strong guest service foundation and leadership skills.
• Ability to coach, build a team, problem solve, and lead effectively.
• Organized, self-motivated, proactive with strong attention to detail.
• Proficient with computers, POS, and technology.

Responsibilities

• Anticipate and accommodate guest needs.
• Supervises and coordinates front-of-house team for efficient, profitable operation.
• Participates in interviewing, hiring, and training of new staff.
• Responsible for scheduling of assigned departments.
• Conducts periodic performance reviews and coaching.
• Manages POS functions requiring manager approval.
• Reconciles end-of-shift financials.
• Inventorying and ordering operational supplies.
• Communicates clearly with FOH team members during service.
• Ensures opening/closing procedures are completed.

Skills

Guest service

Leadership

Team coaching

Problem solving

Communication

Computer skills

Education

Associate degree (60 credits) in Hospitality/Business

Tools

POS systems

MS Office

Job description

ao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more

Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire. https://taogroup.com/venues/crane-club-restaurant-new-york/

The Service Manager is responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.

• Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.

• Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.

• Responsible for the scheduling of assigned departments.

• Participates in growth opportunities and team member development of all front-of-house team members.

• Regulates all POS functions requiring a manager’s approval.

• Assists with job performance reviews.

• Addresses and resolves guest and team member concerns.

• Responsible for reconciling end-of-shift financials.

• Responsible for inventorying and ordering operational supplies.

• Ability to perform the job duties of all supervised team members.

• Possesses in-depth knowledge of all food and beverage menus.

• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.

• Ensures Department of Health and company sanitation standards.

• Practical knowledge of the job duties of all supervised team members.

• Communicates clearly and concisely with heart-of-house team members during service.

• Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.

• Ensures the replacement or repair of all breakage and damage of equipment or furniture.

• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.

• Learn by listening, observing other team members, and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.

• Works as part of a team and provides help and support to all fellow team members.

• Assist and/ or complete additional tasks as assigned.

EDUCATION/WORKING KNOWLEDGE:

• Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume and fine-dining setting is essential.

• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.

• Must be organized, self-motivated, and proactive with strong attention to detail.

• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills

• Excellent written and verbal communication skills required

• Ability to work under pressure and meet deadlines

• Must have good positive energy throughout the day

• Must be able to read the computer monitors and print legibly

• Must be able to sit and/or stand for extended periods of time

• Must be able to move quickly through work and set the pace in the office

• Must be able to push and lift up to 75 lbs.

• Small to Medium office environment

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• 5-30% Local Travel (United States)

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours

• regular shifts, evening and/or weekend shifts, and holiday work may be required

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain a high level of confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment