Assistant General Manager - Café Leadership & Team Growth

Bird Rock Coffee Roasters, Inc; Del Mar (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits (for eligible roles)

401(k) with matching

Free coffee on shift

Weekly coffee bean allowance

35% off cafe purchases

Access to cuppings and barista培训

Ongoing training and professional dev

Job summary

Bird Rock Coffee Roasters, Inc is seeking an Assistant General Manager in Del Mar, CA. This role goes beyond shift leadership to develop people, uphold service standards, and drive measurable results in a cafe-focused operation.

You will gain hands-on experience in business operations and cafe management while guiding the team to meet customer service and product standards that foster loyalty. This position is full-time with weekends required and is tipped.

Qualifications

• Multitasking across a fast-paced cafe environment.
• Maintains composure in a fast-paced setting.
• Strong problem-solving abilities.
• Punctual and dependable team member.
• Driven to achieve results.
• Ability to see the bigger picture in operations.
• Cash handling experience.
• 1–2 years supervisor experience.

Responsibilities

• Exemplify above-and-beyond customer service as a role model for staff.
• Display curiosity in coffee and serve an exceptional product.
• Initiate inclusive coffee conversations with team members.
• Accurately take inventory and place orders while mindful of cost of goods.
• Coach and train team members, and provide feedback for growth.
• Help the General Manager manage the schedule, labor, and sales targets.
• Assist the General Manager in covering uncovered shifts.
• Split cash tips accurately among the team.
• Troubleshoot problems swiftly using the correct channels.
• Communicate clearly with the General Manager, team members, and guests.
• Participate in disciplinary discussions.
• Work with the GM to understand cafe financials (COGs, profitability, metrics).
• Communicate with maintenance when equipment is not functioning properly.
• Display enthusiasm and a desire to meet and exceed objectives.

Skills

Multitasking

Composure under pressure

Problem solving

Punctuality

Drive for results

Big picture thinking

Cash handling

Supervisor experience

Job description

Bird Rock Coffee Roasters, Inc is seeking an Assistant General Manager in Del Mar, CA. This role goes beyond shift leadership to develop people, uphold service standards, and drive measurable results in a cafe-focused operation.

You will gain hands-on experience in business operations and cafe management while guiding the team to meet customer service and product standards that foster loyalty. This position is full-time with weekends required and is tipped.