Assistant General Manager - Beverly Hills

A.L.C.; Beverly Hills (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

AFLAC supplemental benefits

Retirement plan

Paid time off

Employee discount

Job summary

A.L.C. in Beverly Hills is seeking an Assistant Store Manager with a focus on maximizing sales and delivering an exceptional shopping experience. You will support the Store Manager, contribute to KPIs, and serve as a brand ambassador through product knowledge and teamwork.

You will coach stylists, drive customer engagement on the sales floor, maintain visual standards, and help execute company policies while developing strong client relationships and loyalty.

Qualifications

• Minimum of three (3) years of luxury/contemporary retail management experience.
• Basic computer skills in retail POS system, Excel and Word.
• Ability to lift up to 20 pounds; strong organizational skills and attention to detail.

Responsibilities

• Strong focus on the sales floor and motivating stylists to meet performance standards.
• Provide leadership on the floor through customer engagement and superior service.
• Develop VIP client relations and studio services culture.
• Provide weekly KPI updates to Store Manager and Regional Managers.
• Achieve personal and store sales plan and metrics.
• Mentor sales stylists and assist in developing the team.
• Maintain product knowledge across collections.
• Uphold visual merchandising and housekeeping standards.
• Complete daily paperwork and operational tasks.
• Execute company policies and procedures.
• Other duties as assigned.

Skills

Sales leadership

Customer service

Communication skills

Team player

Organizational skills

Tools

POS system

Excel

Word

Job description

Summary: As an A.L.C. Assistant Store Manager you willbe responsible for supporting the Store Manager in business objectives including maximizing sales and providing an exceptional shopping experience for the customer.You will become a brand ambassador through gained product knowledge, with a natural passion for styling, and an ability to develop strong relationships. You will contribute to an overall positive, professional, productive, and team-oriented environment. This role reports directly into the Store Manager.

Responsibilities:

• Strong focus on the sales floor, motivating stylists to ensure performance standards are met
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement; ensuring the highest level of customer service is provided
• Foster a strong appointment, consignment, and event culture in partnership with our Manager of V.I.P. Client Relations and Studio Services.
• Provide weekly updates to SM/RMs on Studio KPI’s: outreach, retention rate, top clients, consignment conversion
• Achieve personal sales plan and metric goalsfor both store and self
• Team sells with Sales Stylists to contribute to the development of the stylist team
• Ability to sustain and expand new client relationships
• Communicate product knowledge to all associates to ensure that the team can speak to each collection’s vision and the product’s quality
• Maintain a high level of visual merchandising and housekeeping standards
• Perform all daily paperwork and other operational tasks
• Execute company policies and procedures
• Other Duties as assigned

Qualifications:

• Minimum of three (3) years of experience in luxury/contemporary retail management
• Basic computer skills in retail point of sales system, excel, and word
• Must be able to lift, carry or move objects weighing up to 20 pounds
• Organizational skills and an eye for detail
• Demonstrate strong verbal and written communication skills.
• A team player who is inspired by other’s successes as well as your own.
• Able to work retail hours, including weekends and holidays.

The compensation for this position ranges from $30 to $32 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.