Assistant General Manager - Albertville

Raindrop Car Wash; Albertville (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Raindrop Car Wash is seeking an Assistant General Manager to lead daily operations, drive a sales-focused culture, and oversee staffing, safety, and maintenance at a busy car wash location. You will ensure high-quality customer experiences and oversee Kiosk, Tunnel, and prep areas.

The role requires strong leadership, sales acumen, and the ability to manage teams under pressure, with attention to safety and procedural compliance in an outdoor setting.

Qualifications

• Proven leadership and sales experience.
• Ability to work outdoors and lift 35+ lbs.
• Comfort with decision-making under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and drive a sales culture, focused on increasing memberships.
• Open, close, and manage site labor.
• Ensure proper execution of SOPs across prep, lot, kiosk, and tunnel areas.
• Mentor team members to identify customer needs and deliver tailored solutions.
• Handle customer escalations and ensure resolutions that protect long-term satisfaction.
• Enforce company policies related to timekeeping, attendance, uniform, and SOPs.
• Identify and respond to mechanical issues within the wash.
• Monitor site safety and OSHA-compliant work environments.

Skills

Leadership

Sales experience

Communication

Decision-making under pressure

Team performance management

Mechanical aptitude

Organized & detail-oriented

Wash systems familiarity

Tools

Wash systems

Job description

Summary

Raindrop Car Wash is an organization fully committed to delivering a consistently excellent car washing experience. As part of our commitment to excellence, we strive to provide our customers with a friendly team, a clean and welcoming facility, and a high-quality wash on every visit.

The Assistant General Manager (AGM) is the second-highest authority at a Raindrop Car Wash location and plays a key leadership role in maintaining day-to-day operations, team performance, leading and driving a sales culture, and facility functionality. AGMs are trusted to make real time decisions, support staff development, and ensure a consistent, high-quality experience for customers and employees alike.

Duties & Responsibilities

• Leads and drives a sales culture, focused on increasing car wash memberships
• Open, close, and manage labor at the site
• Ensure proper execution of all standard operating procedures across prep, lot, kiosk, and tunnel areas
• Consistently led kiosk sales performance while mentoring team members to identify customer needs and deliver tailored solutions
• Handle customer escalations and ensure resolutions that protect long-term satisfaction
• Enforce company policies related to timekeeping, attendance, uniform, and standard operating procedures
• Identify and respond to mechanical issues within the wash
• Monitor site safety and maintain OSHA-compliant work environments

Job Requirements

• Strong leadership and communication skills
• Previous sales experience related to identifying customer needs and tailoring a solution which drives value to the customer
• High comfort level with decision-making under pressure
• Ability to manage team performance and enforce standards professionally
• Basic mechanical aptitude and understanding of wash systems preferred
• Highly organized, adaptable, and detail-oriented
• Able to lift 35+ lbs., stand for extended periods, and work in outdoor environments

Working Conditions

This position involves outdoor work in variable weather conditions and requires frequent movement between areas of the site. Exposure to water, chemicals, and motorized equipment is common. Assistant General Managers are expected to work weekends, evenings, and cover gaps in the schedule when needed.