Assistant General Manager

Zoom-Express-Car-Wash; Willoughby Hills (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + monthly bonus

Free car washes

Paid time off

Continuing Education reimbursement $2,

Flexible schedules

Paid training/career path development

Uniform provided

Job summary

Zoom Express Car Wash in Willoughby Hills, OH is hiring for multiple positions, including management and non-management roles. The position involves running daily operations and delivering excellent customer service while supervising team members.

You will schedule shifts, address customer concerns, participate in recruitment and training, and ensure safety and policy adherence. The company emphasizes growth, flexible scheduling, and ongoing development opportunities.

Qualifications

• Ability to display courteous and professional attitude.
• Excellent customer service to ensure satisfaction.
• Able to work flexible hours including evenings and weekends.
• Able to lift items of moderate weight.
• Excellent written and oral communication skills.

Responsibilities

• Schedule and coordinate meetings.
• Develop good customer relationships.
• Supervise employees during day-to-day tasks.
• Provide customer support in escalated situations.
• Balance cash drawers and deposits.
• Organize shift schedules for team members.
• Monitor attendance and time off.

Skills

Customer service

Communication skills

Flexibility

Physical stamina

Interpersonal skills

Safety awareness

Job description

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!ZOOM EXPRESS CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.Think you have what it takes? Apply today! Multiple positions available including Management and Non-management.Benefits:Competitive Pay + Opportunity to Earn a Monthly Bonus***FREE CAR WASHES***·Paid Time OffContinuing Education reimbursement $2500 annuallyFlexible schedules/work life balanceRefer a friend $200 bonusPaid Training/Career Path DevelopmentFree UniformsFull-time OR Part-time Positions availablePosition OverviewThis position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. This position is responsible for implementing workflow procedures based on direction from the Site Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.Duties and Responsibilities:Schedule and coordinate meetings.Conduct employee performance reviews.Develop good customer relationships.Participate in recruitment and dismissal processes.Smooth out problems within the workplace.Address employee and customer concerns.Develop strategies for better workplace efficiency and goal achievement.Email and phone correspondence.Liaise between managers, customers and employees.Provide direction to staff.Monitor spending patterns and budget.Fill in for Site Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.Organizing shift schedules for team membersMonitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryManaging employees’ requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash depositsPerforms all other duties as requestedAdditional Tasks:Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car washPerform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)Provide assistance to customers in any area concerning car wash processMove or direct cars into the express wash tunnel with a pleasant, focused, and competent attitudePoints to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.Smiles at customer and does thumbs up after guest is in neutral with no brakesCarry out visual inspection of vehicles to confirm their condition before sending them into the wash areaEnsure company policies and safety procedures are adhered to in carrying out given tasks dailyEnsure vacuums are unclogged, trash cans emptied, and hoses properly hungWith a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.Qualifications:Ability to display courteous and professional attitudeExcellent customer service skills to ensure optimum customer satisfactionStrong ability to work flexible hours, such as evenings and weekendsAbility to work standing over long periods of timeAbility to lift items of moderate weightAbility to work outdoor and be efficient in all weather conditionsAbility to interact ethically with fellow employees and customersExcellent written and oral communication skills, as well as interpersonal skillsStrong ability to handle the physical demand of the jobAbility to follow directions and correctly implement tasks.Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description. **