Team Lead

Dickys Car Wash; Bluffton (IN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Monthly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Uniforms provided

Job summary

DICKYS EXPRESS CAR WASH is experiencing unprecedented growth and is hiring Team Leads to manage daily operations and deliver excellent customer service. We offer full-time or part-time positions with flexible schedules and opportunities for advancement.

Responsibilities include organizing shifts, supervising staff, handling customer issues, balancing cash, and ensuring safety standards. If you are energetic, reliable, and ready to lead a busy car wash team, apply today.

Qualifications

• Experience in a fast-paced service environment.
• Ability to organize shift schedules and supervise a small team.
• Strong communication and conflict-resolution skills.

Responsibilities

• Organize shift schedules for team members and assign duties by role and skill.
• Supervise staff and assist with tasks as needed to ensure smooth operations.
• Monitor attendance, tardiness, and time off; address issues promptly.
• Train new and current team members on procedures and safety standards.
• Handle customer issues and resolve conflicts to ensure high service quality.
• Balance cash drawers and support deposits; ensure compliance with policies and safety procedures.

Skills

Customer service

Leadership

Team coordination

Problem solving

Flexibility

Communication

Job description

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!DICKYS EXPRESS CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.Think you have what it takes? Apply today! Multiple positions available including Management and Non-management.Benefits:Competitive Pay + Opportunity to Earn a Monthly Bonus***FREE CAR WASHES***·Paid Time OffContinuing Education reimbursement $2500 annuallyFlexible schedules/work life balanceRefer a friend $200 bonusPaid Training/Career Path DevelopmentFree UniformsFull-time OR Part-time Positions availablePosition OverviewThe Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.Duties and Responsibilities:Organizing shift schedules for team membersMonitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryManaging employees’ requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash depositsAdditional Tasks:Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car washPerform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)Provide assistance to customers in any area concerning car wash processMove or direct cars into the express wash tunnel with a pleasant, focused, and competent attitudePoints to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.Smiles at customer and does thumbs up after guest is in neutral with no brakesCarry out visual inspection of vehicles to confirm their condition before sending them into the wash areaEnsure company policies and safety procedures are adhered to in carrying out given tasks dailyEnsure vacuums are unclogged, trash cans emptied, and hoses properly hungWith a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.Qualifications:Ability to display courteous and professional attitudeExcellent customer service skills to ensure optimum customer satisfactionStrong ability to work flexible hours, such as evenings and weekendsAbility to work standing over long periods of timeAbility to lift items of moderate weightAbility to work outdoor and be efficient in all weather conditionsAbility to interact ethically with fellow employees and customersExcellent written and oral communication skills, as well as interpersonal skillsStrong ability to handle the physical demand of the jobAbility to follow directions and correctly implement tasks.Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description. **