General Manager

Zoom-Express-Car-Wash; Willoughby Hills (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

Zoom Express Car Wash in Willoughby Hills, OH seeks a General Manager to lead a high-volume car wash location. You will own daily operations, drive revenue growth, oversee safety, staffing, and customer experience, and implement company initiatives with discipline.

The ideal candidate has proven leadership in retail or service settings, excellent communication, and the ability to manage schedules, budgets, and maintenance while delivering outstanding guest service.

Qualifications

• Previous leadership experience in retail, service, hospitality, or car wash operations.
• High School Diploma or equivalent is required.
• Strong customer service, communication, and organizational skills.
• Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.
• Basic computer proficiency.
• Mechanically inclined with ability to address minor maintenance issues.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and materials.
• Identify and address maintenance issues and safety risks as they arise.
• Lead, coach, and develop site team members and shift leaders; hire and train new staff.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Time management

Basic computer proficiency

Mechanical inclination

Flexible hours

Education

High School Diploma or equivalent

Job description

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!ZOOM EXPRESS CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.Think you have what it takes? Apply today!Benefits:Competitive Pay + Opportunity to Earn a Quarterly Bonus***FREE CAR WASHES***·· Paid Time Off· Continuing Education reimbursement $2500 annually· Flexible schedules/work life balance· Refer a friend $200 bonus· Paid Training/Career Path Development· Free UniformsPosition SummaryThe General Manager is responsible for the overall performance of an individual car wash location. This role owns daily operations, financial results, team leadership, customer experience, safety execution, and facility standards. The General Manager leads the site team, executes company initiatives, and ensures operational discipline while driving revenue growth, membership acquisition, and cost control. Success in this role is measured by membership growth, revenue performance, labor and cost management, safety compliance, customer satisfaction, and the development and retention of site-level leaders and team members. Each General Manager is expected to and must use their independent judgement and discretion in performing their duties.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:Operations, Financial Performance, and Execution• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.• Execute daily operations to ensure consistent service, throughput, and site readiness.• Maintain efficient staffing schedules aligned with business demand and labor targets.• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.• Identify and resolve operational issues, including minor mechanical and maintenance needs.• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.Leadership and Team Development• Lead, coach, and develop site team members and shift leaders.• Hire, train, and onboard new employees in accordance with company standards.• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.• Maintain consistent training on systems, procedures, safety, and customer service expectations.• Foster a positive, accountable, and high-performing team culture.Customer Experience, Sales, and Marketing• Deliver a consistently positive customer experience across all touchpoints.• Resolve customer concerns promptly and professionally while minimizing claims and losses.• Drive site-level sales, membership growth, promotions, and local marketing initiatives.• Support fundraising and community engagement efforts as directed.Safety, Cleanliness, and Compliance• Own execution of company safety programs and ensure compliance with all policies and procedures.• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.• Identify safety risks and take immediate corrective action.• Perform other duties as assigned to support business needs.Supervisory Responsibilities:• Directly supervise site-level employees and shift leaders.• Set clear expectations, schedules, and performance standards.• Monitor productivity and provide ongoing coaching and accountability.Minimum Qualifications (Knowledge, Skills, and Abilities)• Previous leadership experience in retail, service, hospitality, or car wash operations.• Demonstrated ability to manage daily operations and lead teams effectively.• Strong customer service, communication, and organizational skills.• Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.• Basic computer proficiency and ability to use operational systems.• Mechanically inclined with ability to identify and address minor maintenance issues.• Ability to work flexible hours including evenings and weekends.• High School Diploma or equivalent required.Physical Demands and Work EnvironmentThe physical demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position requires regular communication, site visits, and physical presence in a car wash environment. The role may require standing, walking, lifting up to 50 pounds occasionally, and exposure to a high a high-noise environment. This role requires regular field presence, including evenings and weekends, based on business needs.