Assistant General Manager

City Barbeque; Westerville (OH); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Aggressive bonus plan

Growth opportunities

Great work-life balance

People-focused culture

Job summary

City Barbeque is seeking an Assistant General Manager in Westerville, OH to lead a fast-paced restaurant team with a focus on growth, profitability, and guest satisfaction.

You will drive sales, manage costs, coach the leadership team, and ensure high standards of quality and service while fostering a positive, people‑centered culture.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory/hospitality experience preferred.
• Proficient communication in English (verbal and written).
• Experience in fast-casual or casual-theme concept preferred.

Responsibilities

• Lead operational planning to grow guest counts and sales.
• Develop and execute local store marketing to engage community groups and drive traffic.
• Maximize profits by controlling expenses within budget using productivity tools.
• Ensure restaurant meets City Barbeque standards for operations, sanitation, and quality.
• Coach and develop the management team; provide ongoing feedback and performance reviews.
• Respond to guest feedback and drive service improvements across the team.

Job description

The search is now on for an Assistant General Manager to join our team! This position is a salary + aggressive bonus plan (low to mid 70's package), excellent growth opportunities, incredible work-life balance & culture that truly values its people. This person should have previous GM experience in a fast-casual or casual theme concept & must be accustomed to high volume as well as some scratch kitchen background.

And it's a great time to come on board! We are exploding with growth and opportunity as we continue to expand our brand by 20%+ per year, which means more LEADERSHIP opportunities at all levels, especially General Manager and Market Leader roles. All General Managers have the opportunity to earn $80,000+ with salary and bonus! 25% of the General Manager's earnings are over $100,000. And that's not all...our top performers earn over $125,000 as they leverage our growth-share bonus program.

We are committed to internal leadership development with all levels of managers. In fact, 90% of managers are promoted from within, growing leadership skills through online, virtual, and in-person training classes, as well as hands-on learning experiences, to prepare for next-level readiness and leading their own scratch BBQ joint.

Join one of the hottest brands in the marketplace today!

What is important to us....we believe that relationship-building, empathy, and intuition are all critical soft skills that impact every area. We also look for individuals who are driven by their own high self-expectations and personal sense of duty. Community involvement has always been a high priority to us as we want to have a positive impact in the communities where we live and work side by side with our guests.

Position Summary and Mission:

He/she helps to lead the restaurant team to achieve personal and company growth in sales, profits, operations & quality standards, and people practices.

Summary of Key Responsibilities:

Sales and Profits:

• Leads the operational planning and execution to grow guest counts and sales.
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts.
• Maximizes profits by controlling expenses within established budget guidelines and through using productivity & efficiency tools for food and labor costs.

Operations and Quality Standards:

• Ensure his/her restaurant meets or exceeds City Barbeque operations, sanitation, and quality standards.
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required.
• Utilizes Voice of Guest feedback to improve service execution by communicating and coaching the team effectively.
• Ensures all guest survey callbacks and corporate feedback comments are resolved appropriately and closed out in the system in a timely manner.

People Development:

• Ensures the management team is progressing in the development of skills defined in the City Map.
• Conducts 1-on-1 meetings with the management team on a regular basis.
• Provides coaching and feedback on an ongoing basis.
• Reinforces core values consistently.
• Develops employees through corporate training programs, individual development plans, and assignments; provides coaching and constructive feedback to employees as needed.
• Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance, and reporting to HR when necessary in a timely order.
• Leads the management team to understand the pulse of the team using an employee survey process and reacts appropriately to improve the position as a premier employer in the marketplace.

Physical and Education/Experience Requirements:

• Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
• Move throughout the restaurant for extended periods of time (up to 10-12 hours per day).
• Move 50 lbs. for distances of up to 10 ft.
• Understand and respond to team members' and guests' requests in a loud environment.
• Perform basic math and understand finances and cost management.
• High school equivalency required; college coursework preferred.
• Previous supervisory and hospitality industry experience preferred.
• Proficient communication in English (verbal and in writing).
• Proven track record of success as a restaurant manager.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, or work conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions.