Assistant General Manager

Modern Aviation; Village of Farmingdale (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Modern Aviation is seeking an Assistant General Manager to support the General Manager in leading all Fixed Base Operator operations. The role oversees Line Service and Customer Service, driving operational excellence and engaging employees while ensuring regulatory compliance and top-tier customer experiences.

Requirements include a Bachelor’s degree or equivalent, 5–10 years in aviation operations or related management, and the ability to lead multiple teams in a fast-paced environment.

Qualifications

• Five to ten years of progressive FBO, aviation operations, or related management experience.
• Ability to lead multiple teams in a dynamic, fast-paced environment.

Responsibilities

• Assist in overall management of FBO operations, including Line Service and Customer Service.
• Direct supervision of Line Service Supervisors and Customer Service Supervisors.
• Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
• Lead shift briefings and departmental meetings to communicate priorities and expectations.
• Align staffing with customer demand to maintain service levels and efficiency.
• Correspond with customers regarding tenant relations and service-related matters.
• Meet and assist customers with travel coordination, hotel, ground transportation, and catering.
• Serve as liaison between the FBO and airport stakeholders to maintain relationships.
• Support recruitment, onboarding, and training of team members.
• Provide coaching, performance evaluations, and corrective action as appropriate.
• Foster a positive, inclusive, and engaging work environment.

Skills

Leadership

Customer service

Communication

Education

Bachelor’s degree or equivalent

Job description

The Assistant General Manager is responsible for supporting the General Manager in leading all Fixed Base Operator (FBO) operations, ensuring the safe, efficient, and customer-focused delivery of services. This role is responsible for overseeing Line Service and Customer Service operations, driving operational excellence, fostering employee engagement, maintaining regulatory compliance, and ensuring coordination between departments to achieve exceptional customer experiences and business performance.

Operational Leadership & Service Excellence

• Assist in the overall management of FBO operations, including Line Service and Customer Service functions.
• Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.
• Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
• Lead shift briefings and departmental meetings to communicate operational priorities and expectations.
• Align staffing schedules with customer demand to maintain service levels and operational efficiency.
• Correspond with customers regarding tenant relations, transient business opportunities, and service-related matters.
• Meet, greet, and assist customers with travel coordination, including hotel accommodations, ground transportation, catering, and other service requests.
• Serve as a liaison between the FBO and airport stakeholders to maintain positive community and business relationships.
• Support the recruitment, interviewing, selection, and onboarding of team members.
• Ensure employees receive appropriate training and maintain required training documentation.
• Conduct performance evaluations and provide coaching, counseling, recognition, and corrective action as appropriate.
• Foster a positive, inclusive, and engaging work environment that promotes employee development and retention.
• Create communication channels that encourage collaboration between departments and leadership teams.

Qualifications

• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.
• Five (5) to ten (10) years of progressive FBO, aviation operations, or related management experience.
• Ability to lead multiple teams in a dynamic, fast-paced environment.