Assistant General Manager

Peachtree Group; Troy (MI); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

401(k)

Paid Holidays

Paid Time Off

EAP

Job summary

Peachtree Group is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations on site in Troy, MI. You will ensure guest satisfaction, manage expenses, and support front of the house activities as needed.

Responsibilities include handling guest requests, optimizing occupancy and revenue, preparing team schedules, interviewing and recruiting staff, and managing front office systems and safety programs. A strong guest-service mindset is essential.

Responsibilities

• Respond to guest requests, complaints and accidents at Front Desk in a courteous and efficient manner, following up to ensure satisfaction.

Job description

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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