Assistant General Manager

Twistee Treat USA; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Twistee Treat USA is seeking an Assistant General Manager (AGM) to lead shifts, uphold standards, and mirror the vision of the General Manager. This role is hands-on, focusing on guest experience, labor control, and operations excellence.

The AGM will oversee scheduling, training, interviewing, cash handling, inventory management, and margin control while developing staff and ensuring P&L awareness. A valid US work status and license are required.

Qualifications

• Experience in leading fast-paced restaurant teams.
• Ability to forecast staffing needs and manage schedules.
• Strong communication and guest service orientation.
• Experience with cash handling and deposits.
• Knowledge of inventory control and food safety basics.

Responsibilities

• Lead shifts focusing on guest experience, labor control, and productivity.
• Write and manage weekly schedules to align with guidelines.
• Coordinate training with certified trainers and assist GM with validations.
• Support interviewing and hiring by participating in first interviews and providing feedback.
• Handle deposits, cash drawers, and petty cash during shifts.
• Collaborate on inventory management and accurate ordering to maintain pars.
• Monitor margins and costs related to food, labor, and supplies.

Skills

Strong leadership

People management

Communication

Shift supervision

Forecasting & scheduling

Cash handling

Inventory control

Food safety knowledge

Tools

POS systems

Computers

Job description

The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times.

AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to:

• Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity.
• Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times.
• Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations.
• Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates.
• Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts.
• Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory.
• Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget.
• Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge

Requirements:

• Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking
• Must have working knowledge of computers.
• Must agree to a background and credit check.
• Must be eligible to work in the United States.
• Must possess a valid driver’s license.
• Must have a managers Food Safety Certificate.

Additional Info:

Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/