Assistant General Manager

Ontario Trillium Foundation; Springfield (NJ); On-site; USD 52,000 - 78,000; Full time

Job summary

Ugly Dumpling in Springfield, NJ, seeks an Assistant General Manager to support the GM in daily restaurant operations and guest experience excellence.

You will coach staff, manage budgets, monitor safety and beverage standards, and step in for the GM as needed, driving engagement and operational efficiency across FOH and BOH.

Qualifications

• Experience managing front-of-house and back-of-house operations.
• Ability to coach and mentor staff.
• Knowledge of health, safety, and sanitation standards.
• Experience with budgets and cost controls.
• Strong cash handling and beverage standards.

Responsibilities

• Assist in managing daily operations to ensure smooth service flow.
• Lead and coach staff to deliver exceptional guest experiences.
• Monitor quality, safety, and sanitation to company standards.
• Support GM in budgeting, labor control, and inventory.
• Drive revenue through sales trends and guest satisfaction.
• Step in as acting manager when the GM is absent.

Skills

Leadership

Guest service

Operations management

Budgeting

Team development

Job description

The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of restaurant operations, ensuring an excellent guest experience, managing team performance, and achieving operational goals. The AGM acts as a key leader, driving team engagement, ensuring operational efficiency, and stepping into the GM role when needed.

Duties & Responsibilities

• Assist in managing daily operations, including FOH and BOH, to ensure smooth service flow.
• Ensure food and beverage quality meets company standards and guest expectations.
• Uphold health, safety, and sanitation standards, ensuring compliance with local and federal regulations.
• Work closely with the General Manager to implement and maintain company policies and procedures.
• Support the recruitment, training, and development of team members to foster a high-performance culture.
• Actively coach and mentor staff to ensure exceptional service and operational excellence.
• Conduct daily pre-shift meetings to align the team on goals, updates, and expectations.
• Step in as the acting manager during the General Manager’s absence.
• Lead by example in delivering exceptional guest service, addressing concerns, and resolving issues promptly.
• Monitor guest feedback to identify areas for improvement and implement solutions.
• Foster a welcoming, guest-focused environment that encourages repeat visits.
• Assist the GM in managing budgets, controlling labor costs, and maintaining inventory levels.
• Support in analyzing sales trends and implementing strategies to drive revenue.
• Ensure accurate cash handling and adherence to financial policies.
• Collaborate with the bar team to ensure compliance with company beverage standards and inventory management.
• Maintain the quality and consistency of cocktails and other beverages.
• Represent Ugly Dumpling in the local community to build brand awareness and foster partnerships.
• Performs other duties as assigned.