General Manager

Ontario Trillium Foundation; Springfield (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Ontario Trillium Foundation in Springfield, New Jersey is seeking a General Manager to oversee all aspects of restaurant operations. The GM will foster a positive work environment, develop staff, manage daily operations, and drive profitability while ensuring compliance with quality standards. Candidates should have 3+ years of experience in a fast-paced restaurant environment, a proven track record with budgets and P&L statements, and exceptional leadership capabilities. This role demands strong communication and team-building skills, with clear expectations for guest satisfaction and compliance.

Qualifications

• 3+ years as a General Manager or equivalent in a high-volume restaurant.
• Proven ability managing P&L statements and budgets.
• Strong understanding of health, safety, and food handling regulations.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency.
• Monitor food and beverage quality to maintain standards.
• Recruit, hire, and train team members to achieve goals.

Skills

Leadership

Team building

Budget management

Communication

Problem-solving

Tools

POS systems

Financial reporting software

Job description

The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, ensuring a consistently excellent guest experience, driving profitability, and maintaining the highest standards of quality and compliance. The GM leads the restaurant team by fostering a positive work environment, developing team members, and managing daily operations to achieve company goals.

Duties & Responsibilities

• Oversee daily restaurant operations, ensuring efficiency, consistency, and adherence to company standards.
• Monitor and manage food and beverage quality, preparation, and presentation to maintain brand standards.
• Collaborate with the bar team to curate and maintain an innovative, high-performing beverage program.
• Implement and maintain health and safety regulations, ensuring compliance with all local, state, and federal laws.
• Recruit, hire, train, and develop high-performing team members, including FOH and BOH staff.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular team meetings, performance evaluations, and coaching sessions to drive team engagement and growth.
• Develop and manage budgets, P&L statements, and financial goals for the restaurant.
• Analyze sales trends and labor costs to optimize profitability.
• Manage inventory, ordering, and vendor relationships to control costs and minimize waste.
• Lead by example in delivering exceptional guest service, ensuring satisfaction and repeat business.
• Address guest feedback and resolve complaints promptly and professionally.
• Maintain a clean, safe, and welcoming environment for guests and staff.
• Partner with the marketing team to execute local promotions and drive traffic.
• Represent Ugly Dumpling at community events to build relationships and enhance the brand's visibility.
• Perform other duties as assigned.

Essential Functions

• 3+ years of experience as a General Manager or equivalent role in a fast-paced, high-volume restaurant environment.
• Proven track record of managing P&L statements, budgets, and achieving financial targets.
• Strong leadership and team-building skills, with the ability to inspire and motivate diverse teams.
• Exceptional communication, organizational, and problem-solving skills.
• Experience with full-service bar operations, including menu development and compliance, is a plus.
• In-depth knowledge of restaurant operations, including FOH, BOH, and beverage programs.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Familiarity with POS systems, scheduling tools, and financial reporting software.
• Strong understanding of health, safety, and food handling regulations.