Assistant General Manager

Socket.dev; Salina (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Rattan Group operates a select-service hotel and is seeking an Assistant General Manager to support operations, guest satisfaction, and staff leadership. You will oversee front desk, finances, and revenue initiatives while ensuring adherence to brand standards and service excellence.

Collaborating with the General Manager, you will drive property-wide strategies, supervise teams, and cultivate relationships with important customers to encourage repeat business and sales opportunities.

Qualifications

• At least two years of hotel experience, including one year in a supervisory role.
• Experience with front-desk operations, guest complaints and employee supervision.
• Ability to work mornings, evenings, weekends and holidays.
• Basic computer, financial-reporting and cash-handling skills.
• Ability to stand for extended periods and lift up to 25 pounds.
• Reliable transportation.

Responsibilities

• Support all aspects of hotel operation including guest and employee satisfaction.
• Assist the General Manager in leading the team and executing property-wide strategies.
• Verify implementation of brand service strategy and initiatives to meet guest expectations.
• Build relationships with key customers and participate in the sales process.

Skills

Front desk operations

Employee supervision

Cash handling

Basic computer skills

Education

High school diploma or equivalent

Tools

OPERA

Marriott systems

Job description

Additional Information:

This hotel is owned and operated by an independent franchisee, Rattan Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

JOB SUMMARY

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Required

• At least two years of hotel experience, including one year in a supervisory role.
• Experience with front-desk operations, guest complaints and employee supervision.
• Ability to work mornings, evenings, weekends and holidays.
• Basic computer, financial-reporting and cash-handling skills.
• Ability to stand for extended periods and lift up to 25 pounds.
• High school diploma or equivalent.
• Reliable transportation.

Preferred, but not required

• Previous Assistant General Manager or hotel-management experience.
• Experience with OPERA and Marriott systems.
• Experience at a select-service hotel.
• College education in hospitality or business.

This company is an equal opportunity employer. frnch1