Assistant General Manager

Lancaster Campus; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Lancaster Campus in Richmond, Virginia is seeking an Assistant General Manager to oversee property operations and ensure customer satisfaction. In this role, you'll assist the General Manager with various responsibilities, including rent collection, engaging with residents, and managing operational phases of the property.

The ideal candidate should have a Bachelor’s degree, customer service expertise, and proficiency in Microsoft Office. This position offers growth opportunities and a chance to change the way you think about work.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• Accredited Residential Manager or Certified Apartment Manager is preferred.
• Valid driver’s license and current automobile insurance.
• Ability to follow through with all necessary paperwork.

Responsibilities

• Assist the General Manager in all actions that involve the property.
• Accept rent and follow up on delinquencies.
• Post rent and miscellaneous income receipts.
• Handle evictions and necessary paperwork.
• Plan and direct social activities as needed.

Skills

Excellent customer service skills

Ability to communicate effectively

Proficient in Microsoft Word

Proficient in Excel

Proficient in Outlook

Education

Bachelor degree or equivalent

Accredited Residential Manager certification

Certified Apartment Manager certification

Tools

Entrata

Job description

Overview

Excellent opportunity for an Assistant General Manager!

If you’re someone who loves to have fun at work and thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability and job training. Consider joining our team and changing the way you think about work!

Responsibilities

The Assistant General Manager reports to the General Manager. This position is responsible for assisting with all operational phases of the propertyto ensurecustomer satisfaction, fiscal stability and good physical condition.

• Assist the General Manager in all actions that involve and/or influence the property
• Accept rent and follow up on delinquencies
• Post rent and miscellaneous income receipts
• Make bank deposits daily when receipts are on hand
• Post and follow up on NSF checks
• Handle evictions and NSF warrants
• Turn over bad debts for collection
• Report income collection to the Property Accountant
• Assist with leasing activities and resident relations
• Answer telephones as needed
• Plan and direct social activities as needed
• Inspect move-outs and schedule units for turnkey as directed
• Verify that information on move-in and renewal leases agrees with information entered into the computer
• Follow up on service requests and perform call backs
• Verify completion and accuracy of Weekly Leasing Reports
• Act as the primary record keeper of income and expense information to the computer
• Pay property level bills and forward cash disbursement journals to the Property Accountant
• Verify that invoices paid correspond to purchase orders issued and submit properly coded invoices
• Update and post security deposits; process security deposit refunds and forfeitures
• General maintenance, audit and filing of property records

Qualifications

• Bachelor degree or equivalent combination or education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) is preferred
• Valid driver’s license and current automobile insurance
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferred
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment