Assistant General Manager

Verano; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Verano in Reno, NV is seeking an experienced Assistant Dispensary Manager to support staff, manage inventory, and foster excellent patient/customer relations in a fast-paced retail cannabis environment.

You will build staff schedules, guide teams, train on POS and state inventory systems, ensure regulatory compliance, and maintain the company culture while delivering outstanding service.

This role requires leadership, strong communication, and flexibility to work weekends and holidays.

Qualifications

• High school diploma or GED required.
• Minimum 1 year as an assistant manager or higher.
• Strong communication and staff management abilities.
• Flexibility to work weekends, shifts, and holidays.
• Proven ability to lead teams and deliver customer service.

Responsibilities

• Support dispensary staff, inventory, and patient/customer relations.
• Interact with customers and patients to provide exceptional service.
• Build bi-weekly schedules for staff.
• Oversee orders and deliveries ensuring accuracy and timeliness.
• Maintain company culture and compliance with regulations.
• Conduct training on POS and inventory systems.

Skills

Team leadership

Communication skills

Customer service

Scheduling

Staff development

Education

High school diploma or GED

Job description

Location: Reno, NV, US, 89502

Essential Duties and Responsibilities

• Responsible for supporting dispensary staff, inventory, and patient/customer relations.
• Interact with customers and patients and provide exceptional customer service.
• Respond to all customer and patient inquiries, feedback, and suggestions.
• Quickly and respectfully resolve any in-store situations that may arise.
• Build out bi-weekly work schedules for current and incoming staff.
• Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
• Coach and develop staff; Answer staff questions, concerns or suggestions.
• Delegate tasks to Cannabis Advisors to maintain regular compliance.
• Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
• Conduct interviews at the direction of the General Manager.
• Provide regular training to staff members on the POS System and State Inventory System.
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
• Maintain company culture and atmosphere within the facility.
• Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information.
• Other duties as assigned.

Minimum Qualifications

• High school degree or general education degree (GED) is required.
• A minimum of 1 year as an assistant manager, or above, is required.
• Ability to work well with others and communicate effectively with staff and retail management.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• At least 21 years of age.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe