Assistant General Manager

Renew Cannabis Co.; Canton (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Green Thumb is seeking an Assistant General Manager for our RISE Dispensary to support and lead a diverse team in delivering memorable, positive customer experiences while ensuring compliance, inventory accuracy, and smooth daily operations. You will work closely with the General Manager to drive performance and growth in a fast-paced cannabis retail environment.

You will coach staff, manage scheduling, and uphold Seed to Sale standards, aiming to enhance customer journeys across in-store,

Qualifications

• At least three years of managing teams in a retail setting with POS operations.
• Experience in cannabis retail or regulated environments preferred.
• Strong leadership and staff development capabilities.

Responsibilities

• Manage and oversee the execution of dispensary operations to ensure compliance with security, inventory, and regulations.
• Motivate team members to execute programs and in-store promotions effectively.
• Oversee and manage inventory, financial records, and Seed to Sale compliance.
• Maintain cash handling and daily reconciliation processes.
• Schedule and align shifts with business needs and targets.

Skills

Leadership

Customer service

Retail management

POS operations

Team coaching

Tools

POS systems

Job description

The Role

Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for an Assistant General Manager for our RISE Dispensary to support and manage a diverse team in driving results and delivering memorable, positive consumer experiences. You will assist the General Manager in leading and managing activities related to customer experience, inventory operations, and team member development. The Assistant General Manager role puts you on a fast-track to growth and is a developmental step to General Manager.

Responsibilities

Operations

• Manage and oversee the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
• Motivate team members to execute programs, initiatives, and regionalized in-store promotions effectively.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain appropriate cash management, handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.

Experience

• Coach and motivate Team Members to consistently deliver memorable, positive in-store customer experiences.
• Lead by example and set the rhythm for effective “Leader on Duty” (LOD) shifts. Actively supervise team members, provide recognition, and redirect behaviors to fuel the customer journey.
• Execute a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside & delivery.
• Coach team members to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• In partnership with the General Manager, build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Support a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate dispensary team to exceed revenue targets and key metrics, with an emphasis on team member behaviors, service techniques and product knowledge.
• Execute hourly scheduling to align with business needs, hours targets, and team member availability.
• Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leaders and Team Member talent and effectively address performance issues on a timely basis.
• Perform other duties as needed.

Additional Requirements

• Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email
• Prepare patient and/customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

Working Conditions

• Patient and/or customer-facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Qualifications

• At least three years of managing teams in a retail setting, specifically with POS business operations
• Cannabis experience preferred
• Inventory control experience preferred
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess valid driver’s license or state ID.,">Here can't have newline. Sorry. We'll keep correct" but we need correct string.