Assistant General Manager

Tharaldson Hospitality; Redlands (CA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Employee hotel discounts

Daily Pay option

Comprehensive benefits including Med/D

Profit Sharing

Job summary

Tharaldson Hospitality Management seeks an Assistant General Manager for the Redlands Residence Inn by Marriott to lead daily hotel operations and drive exceptional guest service. You will partner with the General Manager to manage finances, staffing, and brand standards while mentoring a high‑performing team.

The role requires hands‑on leadership, development of associates, adherence to brand guidelines, and a focus on occupancy growth.

Qualifications

• 1+ year or more of hotel leadership experience preferred, ideally in Select Service or Extended Stay environments.
• Marriott brand experience strongly preferred.
• Knowledge of hotel operations, scheduling, inventory management, ordering and labor management.
• Strong leadership, communication, problem‑solving, and organizational skills.

Responsibilities

• Assist in leading the daily operations of the hotel while maintaining exceptional guest satisfaction.
• Supervise, coach, and develop associates to ensure outstanding service and operational excellence.
• Recruit, interview, onboard, train, and retain talented team members.
• Conduct brand‑specific, operational, and safety training.
• Assist with scheduling, staffing, labor management, and payroll oversight.
• Support performance management through coaching, evaluations, recognition and corrective action when necessary.
• Ensure compliance with company policies, brand standards, safety procedures, and operating guidelines.
• Resolve guest concerns quickly and professionally to create memorable guest experiences.
• Maintain accurate operational, financial, and administrative records.
• Assist with cash management, billing, reporting, and daily hotel operations.
• Support local sales initiatives and marketing efforts to maximize occupancy and revenue.
• Foster teamwork and maintain a positive, service‑focused culture.
• Serve as Manager on Duty and perform the responsibilities of the General Manager during their absence.

Skills

Leadership

Communication

Problem solving

Organizational skills

Guest service

Team development

Education

Associate degree in hospitality management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Redlands, CA, US 2 Attachments

3 days ago Requisition ID: 10838

Salary Range: $71,000.00 To $74,000.00 Annually

Redlands Residence Inn by Marriott

Salary: $71,000 - $74,000 annually (Based on Experience)
Bonus Potential Available

Ready to take the next step in your hospitality leadership career?

Are you a hands‑on leader who thrives in a fast‑paced environment? Do you enjoy developing high‑performing teams, delivering exceptional guest experiences, and driving operational excellence? If so, Tharaldson Hospitality Management wants you!

At Tharaldson, our people are the heart of everything we do. We offer a supportive, professional environment where leaders are empowered to grow their careers. With 90 hotels nationwide and continued expansion planned over the next several years, there's no better time to join our team.

What We Offer

• Employee hotel discounts
• Daily Pay option
• Comprehensive benefits including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid Vacation

Position Summary

The Assistant General Manager partners with the General Manager to oversee the daily operations of the hotel while ensuring exceptional guest service, financial performance, and team engagement. This leader helps create an outstanding guest experience by supporting all hotel departments, developing associates, maintaining brand standards, and driving operational success.

• Assist in leading the daily operations of the hotel while maintaining exceptional guest satisfaction.
• Supervise, coach, and develop associates to ensure outstanding service and operational excellence.
• Recruit, interview, onboard, train, and retain talented team members.
• Conduct brand‑specific, operational, and safety training.
• Assist with scheduling, staffing, labor management, and payroll oversight.
• Support performance management through coaching, evaluations, recognition and corrective action when necessary.
• Ensure compliance with company policies, brand standards, safety procedures, and operating guidelines.
• Resolve guest concerns quickly and professionally to create memorable guest experiences.
• Maintain accurate operational, financial, and administrative records.
• Assist with cash management, billing, reporting, and daily hotel operations.
• Support local sales initiatives and marketing efforts to maximize occupancy and revenue.
• Foster teamwork and maintain a positive, service‑focused culture.
• Serve as Manager on Duty and perform the responsibilities of the General Manager during their absence.
• Support all hotel departments as business needs require.
• Perform all other duties as assigned.

What We're Looking For

• One (1) year or more of hotel leadership experience preferred, ideally in a Select Service or Extended Stay environment.
• Previous Assistant General Manager, Operations Manager, or Front Office Manager experience preferred.
• Marriott brand experience strongly preferred.
• Knowledge of hotel operations, scheduling, inventory management, ordering and labor management.
• Strong leadership, communication, problem‑solving, and organizational skills.
• Passion for delivering exceptional guest service and developing successful teams.
• Valid driver’s license.
• Flexible schedule, including evenings, weekends, holidays as business demands.
• Associate degree in hospitality management, business, or a related field preferred, or an equivalent combination of education and experience.

Why Join Tharaldson?

At Tharaldson Hospitality Management, we believe great leaders create great guest experiences. If you're ready to advance your hospitality career with a growing company that values teamwork, promotes from within, and invests in its people, we'd love to meet you!

Equal Opportunity Employer:

Tharaldson Hospitality Management is an Equal Opportunity Employer and considers all qualified applicants without regard to any protected status under federal, state or local law.

Reasonable Accommodations:

Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process. Please contact Human Resources if you need an accommodation.