Assistant General Manager

Village-Pet-Care; Raleigh (NC); On-site; USD 29,618 - 32,373; Full time

Benefits offered by this job

Discounted daycare and boarding for a)

Job summary

Dog Gone Happy is seeking an Assistant Manager to help lead our pet resort team. You will partner with the Resort Manager to oversee daily operations, staff scheduling, and guest experience for both pets and their owners.

The role emphasizes leadership, strong communication, and problem-solving in a fast-paced, pet-friendly environment. Benefits include paid time off and perks for the team. This full-time position is based on-site in Raleigh, NC.

Qualifications

• Leadership experience in a supervisory role, preferably in pet care or hospitality.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Proactive problem-solving and ability to adapt to changing needs.

Responsibilities

• Assist Resort Manager with daily oversight of the pet resort operations.
• Lead and mentor staff, including training and performance feedback.
• Engage with clients to ensure exceptional customer service and pet care.
• Oversee safety, cleanliness, and compliance with health standards.
• Coordinate scheduling and inventory, including orders and vendor relations.
• Support budgeting, payroll, and administrative reporting.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Team player

Growth mindset

Job description

Description

Are you a pet enthusiast with a flair for leadership and a passion for customer service? At Dog Gone Happy, we're seeking a dynamic and dedicated Assistant Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy, we'd love to have you on board!

Key Responsibilities

• Operational Support: You will work alongside the Resort Manager to ensure the smooth operation of our pet resort. This includes assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
• Team Leadership and Development: Assist in hiring, training, and mentoring team members, from daycare attendants to groomers. You'll foster a positive work environment, conduct performance evaluations, and help team members grow in their roles.
• Customer Service Excellence: As the face of the resort, you'll engage with pet owners, addressing their needs and resolving any issues. You'll ensure each client feels valued and their pets are treated with care and respect.
• Safety and Cleanliness: Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations. Ensure compliance with health and safety standards and take prompt action to address any concerns.
• Inventory Management: Keep track of supplies and equipment, ensuring we have everything we need for day-to-day operations. This includes managing relationships with vendors, placing orders, and monitoring inventory levels.
• Pet Care Coordination: Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming. This involves creating individualized care plans for pets with specific needs and ensuring consistency across shifts.
• Event Planning and Marketing: Assist in organizing special events, promotions, and themed days to keep things exciting for our clients and their pets. Collaborate with the marketing team to promote events and attract new customers.
• Administrative Duties: Help manage the resort's administrative tasks, including payroll, scheduling, and reporting. You'll also support the manager with budgeting and financial tracking.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you are ready to take on a leadership role in a pet-focused business and be part of an energetic and dedicated team, we'd love to meet you! Apply today to join Dog Gone Happy as an Assistant Manager, and let's create a wonderful experience for pets and their owners together!

Pay range is $21.50-$23.50 per hour, full time. Benefits for all team members at Dog Gone Happy include discounted daycare and boarding for your own dog, with additional benefits available for full-time employees like medical/vision/dental plans and 401k.

Requirements

What We're Looking For:

• Passion for Animals: A deep love for animals is essential! You should be comfortable working with a variety of pets and understanding their needs.
• Leadership Experience: Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry. You will need to be able to motivate and lead a team effectively.
• Excellent Communication Skills: Strong verbal and written communication skills are required. You will be interacting with customers, team members, and vendors regularly.
• Organizational Skills: The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Problem-Solving Abilities: A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
• Team Player: A collaborative mindset and a positive attitude toward teamwork.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.