Customer Service Representative

Dog Gone Happy; Raleigh (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

discounted daycare and boarding for my

medical/vision/dental plans

401k

Job summary

Dog Gone Happy in Raleigh, NC seeks a warm Customer Service Representative to be the first contact for clients and their pets. You’ll greet guests, field questions about boarding, grooming, and daycare, and help ensure a great visit.

You’ll manage check-ins/outs, schedule reservations, coordinate with grooming/kennel staff, answer calls and emails, and keep front office organized. Weekend/evening shifts and a friendly, team-focused attitude are essential.

Qualifications

• Excellent communication skills: phone, interpersonal, and written with proper spelling and grammar.
• Team player with a positive attitude to ensure guests are cared for.
• Customer service background preferred but not required; drive to meet client expectations is key.
• Flexible schedule including evenings, weekends, and holidays.
• Organized with strong attention to detail to manage varying guest needs.
• Dog lover with stamina to handle/escort dogs during shifts.

Responsibilities

• Say Hello! Cheerfully greet pets and their humans on arrival.
• Answer calls and emails with a friendly, informative approach.
• Schedule appointments and manage reservations for boarding, grooming, and daycare.
• Assist with check-ins/outs and front desk duties for a smooth operation.
• Maintain documents and use kennel software for notes and info.
• Coordinate with grooming and kennel staff to meet pet needs.
• Escort dogs to play areas, kennels, and ensure safety.
• Maintain front office cleanliness and organization.
• Represent Your Village with a professional appearance and demeanor.

Skills

Communication

Team player

Customer service

Flexibility

Tools

Ken nel software

Job description

Description

Are you passionate about pets and love connecting with people who feel the same?

At Dog Gone Happy, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

What You'll Do:

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
• Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
• Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
• Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
• Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
• Running Dogs: Escort our furry friends to play areas/kennels/etc.
• Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
• Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

Benefits

• discounted daycare and boarding for your own dog
• medical/vision/dental plans
• 401k

Pay range is $13.50-$15.00 per hour

Requirements

Our perfect customer service professional will embody these qualities:

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
• Dog Lover: Passion for working with animals a must!