Assistant General Manager

NC State University; Raleigh (NC); On-site; USD 53,000 - 57,000; Full time

Job summary

NC State University is seeking a hands-on Assistant General Manager for Fountain Dining Hall to oversee daily operations and drive service excellence. You will lead staff, ensure food safety, and work with the General Manager to meet budgetary goals.

The role requires a Bachelor’s or Associate’s degree in relevant fields and experience in high-volume food service, plus ServSafe certification or plan to obtain it within 90 days.

Qualifications

• Bachelor’s Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience; or Associate’s degree in a related discipline and three years of food management experience.
• All degrees must be received from appropriately accredited institutions. Some positions may require registration by the Commission on Dietetic Registration.
• ServSafe certification or the ability to obtain within 90 days of employment.
• Valid NC Driver's License required.

Responsibilities

• Oversee the daily operations of Fountain Dining Hall, exercising independent judgment to ensure efficient service, operational excellence, and a positive guest experience.
• Supervise, schedule, and develop permanent, temporary, and student employees, including supporting recruitment, hiring, training, and performance management activities.
• Lead by example in delivering exceptional customer service and fostering a positive, team‑oriented work environment.
• Maintain ServSafe certification and ensure compliance with all food safety, sanitation, and Wake County Health Department regulations.
• Partner with the General Manager to manage staffing, control operating costs, and achieve budgetary and operational goals.

Skills

Supervisory experience

Customer service

Communication skills

Computer skills

Fast-paced environment

Education

Bachelor’s Degree in Dietetics, Home Economics, Hospitality Management or related discipline

Associate’s degree in related discipline

Job description

Posting Number

PG195252SP

Internal Recruitment

No

Working Title

Anticipated Hiring Range

$53,000 - $57,000

Work Schedule

40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.

Job Location

Department

NC State Dining

About the Department

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 10 cafes, 3 food courts and 6 dining halls, 4 markets, 1 restaurant, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Career Overview

NC State Dining is seeking a hands‑on Assistant General Manager to manage day‑to‑day operations in Fountain Dining Hall.

The primary purpose of this position is to serve as the Assistant General Manager over daily operations of a dining hall located on the NC State University campus. The main focus or priority for this position will be to provide independent decision making in the day to day management for the dining hall and reports to the unit General Manager.

Duties

• Oversee the daily operations of Fountain Dining Hall, exercising independent judgment to ensure efficient service, operational excellence, and a positive guest experience.
• Supervise, schedule, and develop permanent, temporary, and student employees, including supporting recruitment, hiring, training, and performance management activities.
• Lead by example in delivering exceptional customer service and fostering a positive, team‑oriented work environment.
• Maintain an active ServSafe certification and ensure compliance with all food safety, sanitation, and Wake County Health Department regulations.
• Partner with the General Manager to manage staffing, control operating costs, and achieve budgetary and operational goals.

Other Responsibilities

• Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co‑workers.
• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Qualifications

Bachelor’s Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience; or Associate’s degree in a related discipline and three years of food management experience; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions. Some positions may require registration by the Commission on Dietetic Registration.

Preferred Qualifications

• Previous supervisory experience in high volume food service, hospitality, or a related field including hiring, training, employee relations, coaching and team building
• Knowledge of equipment, cooking methods, measurements, food sanitation, safety and health codes
• Proficiency in the use of computers and have the ability to learn new software programs.
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Proven ability to work effectively in a fast‑paced, service‑oriented environment.

Required License or Certification

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.

Other Licensing

Valid NC Driver's License required

Recruitment Dates and Special Instructions

Job Open Date

10/07/2026

Earliest Close Date

10/14/2026

Employment Details

Position Number

00108966

Position Type

SHRA

Position Classification Band Title

Food Services Manager

Position Classification Band Level

Contributing

Position Classification Salary Range

$ 39,000 - $ 120,828

Salary Grade Equivalency

GN06

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Medical Emergencies, Mandatory - Fire/Explosions, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

No

Time-Limited Appointment Length (if applicable)

N/A

EEO Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.