Assistant General Manager

North Carolina State University; Raleigh (NC); Sur place; USD 53 000 - 57 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

Childcare benefits

Résumé du poste

North Carolina State University is seeking an Assistant General Manager to lead daily operations at Fountain Dining Hall on the Raleigh campus. The role reports to the unit General Manager and emphasizes independent day-to-day decision making, guest service, and operational excellence.

Responsibilities include supervising staff, maintaining ServSafe compliance, managing staffing and costs, and upholding department mission and values in a fast-paced dining environment.

Qualifications

• Bachelor's degree in dietetics or related field with 1 year of food management experience, or an equivalent combination.
• Some positions may require registration by the Commission on Dietetic Registration.
• Proficiency in computers and ability to learn new software programs.

Responsabilités

• Oversee daily operations of Fountain Dining Hall, ensuring efficient service and guest satisfaction.
• Supervise, schedule, and develop permanent, temporary, and student employees; support recruitment, training, and performance management.
• Lead by example in delivering exceptional customer service and foster a positive team environment.
• Maintain ServSafe certification and ensure compliance with food safety regulations.
• Partner with General Manager to manage staffing, control operating costs, and meet budgetary goals.

Connaissances

Strong written and verbalcommunication

Supervisory experience

Customer service excellence

Fast-paced environment

Computer literacy / software aptitude

Formation

Bachelor's Degree in Dietetics, Home Economics, Hospitality Management or related discipline

Description du poste

Job Posting Information

Posting Number: PG195252SP

Working Title: Assistant General Manager

Anticipated Hiring Range: $53,000 - $57,000

Work Schedule: 40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.

Job Location: Raleigh, NC

Department: NC State Dining

About the Department

Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 10 cafes, 3 food courts and 6 dining halls, 4 markets, 1 restaurant, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

NC State Dining is seeking a hands-on Assistant General manager to manage day-to-day operations in Fountain Dining Hall.

The primary purpose of this position is to serve as the Assistant General Manager over daily operations of a dining hall located on the NC State University campus. The main focus or priority for this position will be to provide independent decision making in the day to day management for the dining hall and reports to the unit General Manager.

Duties include, but are not limited to:

• Oversee the daily operations of Fountain Dining Hall, exercising independent judgment to ensure efficient service, operational excellence, and a positive guest experience.
• Supervise, schedule, and develop permanent, temporary, and student employees, including supporting recruitment, hiring, training, and performance management activities.
• Lead by example in delivering exceptional customer service and fostering a positive, team-oriented work environment.
• Maintain an active ServSafe certification and ensure compliance with all food safety, sanitation, and Wake County Health Department regulations.
• Partner with the General Manager to manage staffing, control operating costs, and achieve budgetary and operational goals.

Other Responsibilities

• Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Qualifications

Bachelor's Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience; or Associate's degree in a related discipline and three years of food management experience; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions. Some positions may require registration by the Commission on Dietetic Registration.

Preferred Qualifications

• Previous supervisory experience in high volume food service, hospitality, or a related field including hiring, training, employee relations, coaching and team building
• Knowledge of equipment, cooking methods, measurements, food sanitation, safety and health codes
• Proficiency in the use of computers and have the ability to learn new software programs.
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Proven ability to work effectively in a fast-paced, service-oriented environment.

Required License or Certification

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.

Valid NC Driver's License required: No

Commercial Driver's License Required: No

Recruitment Dates

Job Open Date: 10/07/2026

Earliest Close Date: 10/14/2026

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

• Position Number: 00108966
• Position Type: SHRA
• Position Classification Band Title: Food Services Manager
• Position Classification Band Level: Contributing
• Position Classification Salary Range: $ 39,000 - $ 120,828
• Salary Grade Equivalency: GN06
• Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
• Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0
• Appointment: 12 Month Recurring
• Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather
• Mandatory Designation - Emergency Events: Mandatory - Medical Emergencies, Mandatory - Fire/Explosions, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
• Time Limited Position: No
• Time-Limited Appointment Length (if applicable): N/A
• Department Id: 471511 - Dining Dining Halls

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.