Assistant General Manager

Fitness Ventures (Crunch Fitness); Kenner (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

Fitness Ventures LLC, operating Crunch Fitness, is seeking an Assistant General Manager to support the General Manager and foster an inclusive, welcoming club environment for members. The AGM will preside in the GM's absence and lead a team to deliver exceptional service at the member counter.

You will recruit, interview, and hire staff, communicate policies, drive sales targets, handle escalations, and ensure cleanliness, safety, and payroll processes align with company procedures.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Eligible to work in the United States; U.S. work authorization and e-Verify documentation required.

Responsibilities

• Demonstrate knowledge of standard operating procedures and policies.
• Assist General Manager to communicate and implement company policies.
• Encourage staff to work as a team and be productive.
• Recruit, interview, and hire talented team members.
• Lead, motivate, and manage a team to meet revenue targets.
• Ensure leads are tracked and community partnerships are developed.
• Resolve customer complaints promptly while maintaining professional service.
• Ensure the facility is clean, safe, and secure; resolve equipment issues.
• Assist in processing payroll according to procedures.

Skills

Leadership

Team management

Recruitment

Customer service

Decisive action

Education

High school diploma or equivalent

Job description

The Assistant General Manager will support the General Manager promote an environment of diversity and acceptance while creating a warm welcoming environment for members. The Assistant General Manager (AGM) is an extension of the General Manager and will preside over the operation when the General Manager is not in the facility. The AGM is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. The Assistant General Manager will motivate, lead, supervise and coordinate the activities of team members who engaged in servicing our member needs at the membership counter. The Assistant General Manager will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Job Summary

Administration and Organizational Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist General Manager to communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Work with team to achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentationPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is reported and repaired promptly
• Assist in the processing, submission, and approval of payroll

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant's eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.