Assistant General Manager

Fitness Ventures, LLC (Crunch Fitness); Fort Wayne (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness company is seeking an Assistant General Manager in Fort Wayne, Indiana. This role involves supporting the General Manager in overseeing facility operations and creating a welcoming environment for members. Responsibilities include managing staff, resolving customer complaints, and maintaining safety standards. Applicants must have a high school diploma and be at least 18 years old. The position promotes an inclusive workplace and considers all qualified individuals for employment.

Qualifications

• Must possess a high school diploma or equivalent.
• At least 18 years of age required.
• Eligible to work in the U.S. with necessary documents.

Responsibilities

• Assist the General Manager in promoting an inclusive environment.
• Lead, supervise and coordinate activities of team members.
• Handle customer complaints effectively.
• Support recruitment and training of new staff.
• Ensure facility maintenance and safety standards.

Skills

Leadership

Team Management

Conflict Resolution

Customer Service

Sales Motivation

Education

High School Diploma or equivalent (GED)

Job description

The Assistant General Manager will support the General Manager promote an environment of diversity and acceptance while creating a warm welcoming environment for members. The Assistant General Manager (AGM) is an extension of the General Manager and will preside over the operation when the General Manager is not in the facility. The AGM is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. The Assistant General Manager will motivate, lead, supervise and coordinate the activities of team members who engaged in servicing our member needs at the membership counter. The Assistant General Manager will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Job Summary

Administration and Organizational Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist General Manager to communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Work with team to achieve desired revenue targets, as measured through KPI’s, through the leadership and motivation of sales staff
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is reported and repaired promptly
• Assist in the processing, submission, and approval of payroll

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant's eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.