Assistant General Manager

Fitness Ventures, LLC (Crunch Fitness); Long Beach (CA); On-site; USD 45,000 - 80,000; Full time

Job summary

Fitness Ventures, LLC (Crunch Fitness) is seeking an Assistant General Manager in Long Beach, California. The role involves supporting the General Manager, supervising staff, and ensuring a welcoming environment for members. Responsibilities include motivating the team to achieve sales targets, resolving customer complaints, and maintaining operational standards.

The ideal candidate will possess a high school diploma, be at least 18 years of age, and eligible to work in the U.S. This position offers a salary range of $45,000 to $80,000 per year.

Qualifications

• Must have a high school diploma or equivalent (e.g., GED).
• Must be at least 18 years of age.
• Must be eligible to work in the United States.

Responsibilities

• Support the General Manager and lead the team in their absence.
• Manage and motivate staff to achieve sales targets.
• Resolve customer complaints effectively.
• Ensure cleanliness and safety standards are met.

Skills

Team management

Sales motivation

Customer service

Communication

Recruitment

Education

High school diploma or equivalent

Job description

The Assistant General Manager will support the General Manager in promoting an environment of diversity and acceptance while creating a warm welcoming environment for members. As an extension of the General Manager, the AGM presides over the operation when the General Manager is not in the facility. The role maintains a culture that provides members an experience that is second to none and a work environment where team members can be successful. The Assistant General Manager motivates, leads, supervises, and coordinates the activities of team members who engage in servicing member needs at the membership counter. The AGM demonstrates an aptitude and command of all company‑wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Administration and Organizational Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist the General Manager to communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Work with the team to achieve desired revenue targets, as measured through KPI’s, through the leadership and motivation of sales staff
• Ensure that the team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is reported and repaired promptly
• Assist in the processing, submission, and approval of payroll

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• Applicants must be at least 18 years of age.
• All applicants must be eligible to work in the United States and must maintain eligibility throughout employment. If eligibility changes, the applicant must notify and provide proof of eligibility to work in the U.S., including required documentation for E‑Verification.

Salary: $45,000.00 - $80,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.