Assistant General Manager

Crumbl Cookies; Owasso (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Crumbl Cookies is seeking an experienced assistant general manager to guide daily operations and assist the management team. The AGM will deliver feedback, set goals, and maintain a positive, productive environment to drive performance.

The ideal candidate demonstrates strong leadership, organizational skills, and the ability to motivate staff, even during busy or challenging times. This role is a stepping stone to GM within a short timeframe.

Qualifications

• Leadership in supervising staff and directing daily activities.
• Excellent interpersonal and written communication abilities.
• Strong problem-solving and decision-making skills.
• Keen observation skills and attention to detail.
• Ability to coach and provide constructive feedback.

Responsibilities

• Support ownership and managers in productivity and staff management.
• Foster positive working relationships with staff.
• Delegate daily tasks and hold employees accountable.
• Address issues promptly and professionally.
• Supervise staff, control waste and labor, ensure policy compliance.

Skills

Leadership

Communication

Problem-solving

Observation

Coaching

ServSafe Manager certification

Driver's license

Tools

None

Job description

We are looking for an experienced assistant general manager to help the manager and ownership team in directing daily business operations. The assistant general manager should be experienced in a supervisory role, be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM must be able to competently perform duties in the absence of other managers and owners.

To be a successful assistant general manager, you should eagerly participate in educational and training opportunities. The AGM must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The AGM should be firm, but also approachable. This role is meant to be a stepping stone to being promoted to a GM role within a short time-frame.

Requirements:

• Ability to lead employees and ensure daily and weekly goals are accomplished efficiently.
• Great interpersonal and communication skills.
• Strong problem-solving abilities.
• Good observation skills.
• An ability to deliver constructive criticism.
• An ability to identify weaknesses and provide coaching where necessary.
• ServeSafe Manager certification required or will need to be obtained within 30 days of hiring.
• Must have drivers license and own personal vehicle

Responsibilities:

• Cooperating with the ownership team and other managers and assisting with anything from productivity to staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks and keeping employees accountable to their accomplishment.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling waste and labor.
• Ensuring company and corporate policies and procedures are followed.
• Setting a good example for staff of positivity, productivity, punctuality and customer service.

Applicants are expected to be able to work on their feet for several hours at a time and lift potentially heavy objects (~50 lb) when necessary.

Crumbl is a fun, modern, fast-paced retail bakery where we make cookies and desserts fresh, in-house, daily! We have a weekly rotating menu with hundreds of exciting and delicious flavors. Check out our menu at: crumblcookies.com or the Crumbl app!