Assistant General Manager

Dezer-Development-LLC; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off and holidays

Employee discounts

Job summary

Dezerland Park Orlando is seeking an Assistant General Manager (AGM) to support the General Manager in guiding daily park operations and financial performance. The AGM will lead teams across attractions, F&B, events, and facilities, stepping in as Manager-on-Duty when needed.

With 5+ years in amusement/hospitality leadership and a bachelor’s degree, you will drive guest satisfaction, optimize revenue, and foster a high-performance culture through training, scheduling, and cross‑functional

Qualifications

• 5+ years of leadership experience in amusement parks, attractions, hospitality, or high-volume entertainment venues.
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Experience supervising teams and managing daily operations.
• Strong financial acumen with budgeting, cost control, and revenue management.

Responsibilities

• Serve as Manager-on-Duty and support the General Manager in daily park operations across attractions, rides, food & beverage, retail, and events.
• Drive guest experience by modeling service excellence and resolving issues on the floor.
• Support budgeting, forecasting, labor scheduling, and cost control initiatives.
• Lead, coach, and develop department managers and supervisors; recruit, train, and retain staff.

Skills

Leadership

Communication

Organizational skills

Guest service

Training & development

Bilingual (Spanish/English)

Education

Bachelor’s degree in Business Administration or Hospitality Management

Tools

POS system

Ticketing system

Scheduling software

Maintenance systems

Job description

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations, financial performance, and team leadership of the amusement park. This role is a hands-on operational leader responsible for ensuring exceptional guest experiences, driving revenue, and maintaining high standards across attractions, food & beverage, events, and facilities.The AGM plays a critical role in executing strategic initiatives, developing department leaders, and ensuring operational excellence while acting as the Manager-on-Duty in the absence of the General Manager.Dezerland Park Orlando is more than Florida’s largest indoor attraction. We’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone.But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.Essential Duties and Responsibilities1. Operational Leadership & ExecutionSupport the General Manager in overseeing daily park operations across attractions, rides, games, food & beverage, retail, and events.Act as Manager-on-Duty, ensuring seamless park operations, especially during peak periods, weekends, and special events.Conduct regular walkthroughs to monitor safety, cleanliness, service quality, and operational efficiency.Ensure adherence to all SOPs including ride operations, food safety, cash handling, and emergency procedures.Assist in planning and execution of seasonal operations, special events, and high-volume days.2. Guest Experience & Service ExcellenceChampion a guest-first culture by modeling exceptional service standards.Actively engage with guests on the floor to resolve issues, gather feedback, and enhance the overall experience.Support implementation of guest satisfaction programs and service quality metrics.Ensure a safe, clean, and fun environment across all guest touchpoints.Partner with marketing and events teams to deliver engaging guest experiences and promotions.3. Financial Performance & Cost ControlSupport P&L performance by managing daily revenue drivers and controlling operational expenses.Assist in analyzing financial reports to identify trends, opportunities, and cost-saving initiatives.Help manage labor scheduling, inventory control, and cost efficiencies across departments.Ensure proper use and maintenance of POS, ticketing, and inventory systems.Drive initiatives to increase per-cap spending and overall park profitability.4. Team Leadership & DevelopmentLead, coach, and support department managers and supervisors to achieve operational goals.Assist in recruiting, hiring, onboarding, and training team members.Foster a positive, high-performance culture focused on accountability, teamwork, and guest service.Support performance management processes, including goal setting, feedback, and development planning.Build bench strength by implementing robust training and development programs across all departments.Promote an inclusive and positive work environment with high levels of morale and retention.5. Facility, Safety & ComplianceSupport oversight of ride safety inspections, maintenance schedules, and facility upkeep.Ensure compliance with all local, state, and federal regulations, including safety and labor laws.Coordinate with vendors and contractors for repairs, maintenance, and improvements.Assist in emergency preparedness planning and staff training.Promote a strong culture of safety and risk management throughout the park.6. Strategic & Administrative SupportPartner with the General Manager to execute strategic initiatives and operational improvements.Assist in budgeting, forecasting, and capital planning processes.Monitor key performance indicators and support action planning.Step in to lead meetings, reporting, and cross-functional coordination as needed.Serve as a liaison between departments to ensure alignment and communicationQualifications5+ years of leadership experience in amusement parks, attractions, hospitality, or high-volume entertainment venues.Bachelor’s degree in Business Administration, Hospitality Management, or related field preferredExperience in both Attraction Operations and Food & Beverage Operations preferredProven experience in supervising teams and managing daily operations.Strong financial acumen with exposure to budgeting, cost control, and revenue management.Excellent communication, leadership, and organizational skills.Ability to work in a fast-paced, guest-focused environment.Flexible schedule, including evenings, weekends, and holidays.Experience with POS, ticketing, scheduling, and maintenance systems.Knowledge of safety regulations (OSHA, food safety, ride safety standards).Bilingual (Spanish/English) is a plus.Work Environment & ScheduleFull-time, on-site leadership role requiring flexibility based on park operations.High visibility position with significant time spent on the floor supporting team members and guests.Requires extended hours during peak seasons, weekends, and holidays.BenefitsWe offer a comprehensive, value-driven benefits package designed to support your health, financial well-being, and work-life balance:Competitive salaryHealth, dental, vision, and life insuranceShort-term and long-term disabilityPaid time off and holidays401(k) retirement planAnnual performance reviewsEmployee discounts25% off at Deseo Grande Apartments