General Manager

Family Entertainment Group; Buford (GA); On-site; USD 57,000 - 65,000; Full time

Job summary

Family Entertainment Group is seeking a General Manager to oversee all aspects of location success, from guest experience to financial performance. This full-time role requires leadership across games, attractions, F&B, and retail, with accountability for P&L and labor optimization.

The GM will lead a high-performing team, drive engagement, ensure safety and compliance, and partner with cross-functional teams to deliver memorable guest experiences.

Qualifications

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
• Proven success managing multi-disciplinary teams in high-volume environments.
• Strong business acumen and comfort with P&L ownership, labor management, and operational analytics.
• Excellent communication, coaching, organizational, and problem-solving skills.
• Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting

Responsibilities

• Lead daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and alignment with brand standards.
• Champion Optimal Player Conditions by proactively monitoring game uptime, equipment functionality, and tech team performance.
• Maintain a clean, safe, organized environment that meets or exceeds company expectations and regulatory requirements (OSHA, ADA, local codes).
• Analyze guest feedback, online reviews, and mystery shop results to continuously elevate service delivery and satisfaction.
• Oversee inventory, vendor performance, and preventative maintenance routines to ensure product and equipment reliability.

Skills

Leadership

P&L ownership

Labor management

Operational analytics

Communication

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Tools

Scheduling systems

POS

Inventory tools

Microsoft Office

Technical troubleshooting

Job description

General Manager (GM)

The General Manager (GM) is responsible for all aspects of location success — from guest experience and operational execution to team leadership and financial performance. This role leads by example, inspiring a culture of fun, service, and accountability while ensuring optimal guest conditions, fully functioning games, and aligned execution of company purpose, values, and priorities.

Job Type: Full-time

Key Responsibilities

Operational Execution & Guest Experience

• Lead daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and alignment with brand standards.
• Champion Optimal Player Conditions by proactively monitoring game uptime, equipment functionality, and tech team performance.
• Maintain a clean, safe, organized environment that meets or exceeds company expectations and regulatory requirements (OSHA, ADA, local codes).
• Analyze guest feedback, online reviews, and mystery shop results to continuously elevate service delivery and satisfaction.
• Oversee inventory, vendor performance, and preventative maintenance routines to ensure product and equipment reliability.

Team Leadership & Culture

• Recruit, hire, train, and develop a high‑performing team that reflects the company’s purpose, values, and performance standards.
• Conduct performance evaluations, deliver ongoing coaching, and manage disciplinary processes in alignment with HR practices.
• Foster a positive, team‑oriented culture where recognition, communication, and accountability are part of everyday leadership.
• Lead weekly leadership team meetings, daily huddles, and regular 1:1s to reinforce goals, share updates, and build team engagement.
• Serve as a hands‑on leader who models frontline excellence and inspires others to create memorable guest experiences.

Financial Management & Labor Optimization

• Own the full location P&L, including revenue, labor, COGS, and controllable expenses.
• Use labor forecasting tools, business volume trends, and weekly payroll data to optimize schedules and manage costs.
• Conduct financial and performance analysis to identify business opportunities and implement action plans for continuous improvement.
• Maintain accurate documentation of schedules, labor records, compliance audits, and operational performance.
• Support local marketing activations, community partnerships, and event sales to drive foot traffic and revenue.

Communication, Alignment & Partner Collaboration

• Cascade company priorities, purpose, and weekly goals to team members through structured communication channels.
• Partner with cross‑functional teams (HR, Tech, Facilities, Marketing) to address site needs and elevate the overall experience.
• Collaborate with venue hosts and partners (e.g., Great Wolf, Kalahari) to align guest services and uphold brand excellence.
• Participate in district‑level meetings, share insights with peers, and contribute to broader regional initiatives.
• Ensure all documentation, reports, and compliance requirements are submitted accurately and on time.

Requirements

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations
• Proven success managing multi‑disciplinary teams in high‑volume environments
• Strong business acumen and comfort with P&L ownership, labor management, and operational analytics
• Excellent communication, coaching, organizational, and problem‑solving skills
• Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting
• Willingness to work evenings, weekends, holidays, and travel to other locations if required
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Guest Obsession: a passion for creating amazing guest experiences
• Fun & Energy. Leads with positivity, playfulness, and passion

Core Leadership Competencies

• Learns & Adapts – Takes initiative, solves problems, and drives improvement
• Energizes Others – Connects people to purpose, values, and goals
• Accountable – Takes ownership of outcomes, follows through, and delivers results
• Develops Talent – Builds strong teams and drives performance
• Executes with Excellence – Executes with focus, detail, and consistency
• Resilience – helps others stay focused and thrive through change

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.

Salary Description

$57,000 - $65,000 Annually