Assistant General Manager

kidstrongcareers; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Job summary

KidStrong Center in Olathe, KS is seeking an Operations Leader who will run daily center operations, manage KPI-driven decisions, and uphold brand standards while delivering outstanding customer service to families.

The role combines sales, scheduling, events, coaching support, and staff development. You will partner with the GM on onboarding and training, ensure safety, and drive community engagement through local events and social media.

Qualifications

• Coaching kids in a developmentally appropriate program experience preferred.
• Ability to manage center operations, sales, and customer relationships.
• Willingness to lead by example and mentor coaching staff.

Responsibilities

• Understand the center's KPIs and financials to inform decisions.
• Build relationships with KidStrong families and provide exceptional service.
• Oversee center initiatives: maintenance, training, brand consistency.
• Daily/Weekly/Monthly cleaning and center upkeep.
• Schedule includes 4 weekdays and 1 weekend shift; coordinate coach schedules.
• Schedule and sell KidStrong events (camps, parties) to maximize profitability.
• Support social media presence with on-brand posts and timely inquiries.
• Maintain flawless lead management and drive bookings from online sign-up.

Skills

High standards

Leads by example

Passion

Teamwork

Command presence

Desire to teach kids

Professional

Mentor

Planning/organizing

Oral/Written communication

Coachable/Low Ego Mindset

Adaptability

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

WHAT IS KIDSTRONG?

KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

RESPONSIBILITIES:

CENTER OPERATIONS:

• Understand the center's key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
• Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

SALES:

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP:

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.

COACHING:

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the 'why' behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 10-15 coaching hours per week

DNA / Competencies:

• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability