Subdirector General

KidStrong Timonium; Bel Air (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Health insurance

Training & development

Job summary

KidStrong Timonium is seeking an Assistant General Manager to partner with the General Manager in fostering a learning culture and driving key business results. You will lead coaching teams, manage customer experience, and oversee center operations to ensure smooth daily performance.

The role requires focus on staff development, KPI tracking, event sales, and maintaining KidStrong standards for safety and engagement. This on-site position emphasizes teamwork and hands-on leadership.

Qualifications

• Athletic or coaching background with experience coaching kids 15 months–11 years old.
• Coach Certification through HQ Training and Certification team.
• LearnUpon training completion is required.

Responsibilities

• Understand the center’s KPIs and financials to guide decisions.
• Build relationships with families to deliver exceptional service.
• Oversee center initiatives, maintenance, and brand consistency.
• Daily, weekly, and monthly cleaning and upkeep of the center.
• Sell and schedule events, camps, and parties to boost profitability.
• Lead and develop staff with LearnUpon and coaching feedback.

Skills

Coaching background

Kids engagement

CPR certified

Education

Coach Certification

Tools

LearnUpon

ZenPlanner

ADP

CareerPlug

Google Workspace

Microsoft Office

Job description

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Training & development

Job Title

KidStrong Assistant General Manager

KidStrong Assistant Managers are the second in command when it comes to the center. It's the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the "why" behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards.

Natural Leader

• Creates and embodies KidStrong culture.
• Takes initiative.

Leads by Example

• Sets tone through actions.

Passionate

• Stays focused on the KidStrong goals.
• Goal-oriented and high-performing.

Command Presence