Assistant General Manager

Reid's; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Vision insurance

Employee discounts

Growth opportunities

Paid time off

Job summary

Reid's in Kentucky is seeking an experienced Assistant General Manager to oversee daily operations across our specialty retail, café, and foodservice areas. You will lead a high-volume team with a hands-on approach, delivering exceptional service and upholding Reid’s quality, hospitality, and professional standards.

The ideal candidate has prior management experience, excels in communication, and can engage guests while managing staffing, inventory, and costs.

Qualifications

• Previous management experience
• Open to constructive feedback and detail-oriented
• Ability to juggle multiple priorities daily
• Exceptional written and verbal communication
• Desire and natural ability to engage guests with a strong service mindset
• Punctuality and reliability
• Awareness of time-off policies (two weeks notice; holiday blackout period)
• Ability to lift 25 lbs or more and stand/walk 8+ hours
• Ability to check in orders and coordinate with drivers
• Understanding of monthly margins and inventory expectations

Responsibilities

• Inspire your team to deliver excellence and follow Reid’s standards.
• Follow policies to maximize your venue’s potential.
• Hire qualified talent and grow restaurant staff.
• Develop solutions to improve operations.
• Engage with the community to boost awareness and sales.
• Order products for the store.
• Manage labor budgets and monitor food costs and waste.
• Maintain communications with GM, executive chef, and delivery drivers.
• Ensure Reid’s Fine Foods quality throughout the operation.
• Assist with interviewing, training, and disciplinary actions.

Skills

Previous management experience

Exceptional communication

Guest service

Time management

Staff training

Scheduling

Inventory management

Problem solving

Lift 25lbs

Job description

Benefits:

• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Vision insurance

Company Overview

Reid's is the Carolina's leading specialty food store and a favorite culinary destination. Reid's specializes in superior meats, wines, regional provisions, locally grown produce, seasonally fresh meals & gift baskets for our loyal customer base.

Reid's is looking for hardworking, enthusiastic, and knowledgeable people to join our team! We offer a safe and exciting work environment with the opportunity to learn and grow within the company.

In addition to a positive work environment and opportunities for career growth, Reid's offers medical/dental/vision/life insurance, paid time off, commuter benefits, discounts, and more!

Job Summary

We are seeking an experienced and driven Assistant General Manager to support daily operations across our specialty retail, café, and foodservice offerings. This role requires a hands-on leader who thrives in a fast-paced, high-volume environment while delivering exceptional service and maintaining Reid’s standards of quality, hospitality, and professionalism. The ideal candidate brings a positive attitude, strong leadership skills, and prior management experience in foodservice, retail, or hospitality, with the ability to engage both guests and team members to create a welcoming and memorable experience.

Responsibilities

• Embody our standards of excellence and inspire your team to do the same.


• Follow all policies and procedures created to help you maximize your venue’s potential.


• Find qualified talent for open positions and foster the growth of your restaurant employees.


• Develop business solutions that make operations better (not just easier).


• Initiate community outreach to boost awareness, sales, and your restaurant’s reputation.


• Ordering product for the store.


• Maintaining a labor budget and keeping up with food costs and waste to specified goals.


• Maintaining communications with general manager, executive chef, and all delivery drivers.


• Ensuring quality is up to Reid’s Fine Foods standards.


• Must help with monthly inventory count.


• Must help with any schedules for store.


• Responsible for making sure the guests receive the best service possible, staff is following policies, and working to the best of their abilities.


• Assists general manager with the interviewing and training process.


• Assists general manager with disciplinary actions.


• Must understand food safety and sanitation, Serve Safe is required for this position.


• Must be able to manage time appropriately.


• Must be able to work under pressure while maintaining a positive attitude.


• Must be able to handle customer complaints and make the situation right for the customer.

Qualifications

• Previous management experience


• Dependable, detail-obsessed, and open to constructive feedback


• Ability to juggle multiple competing priorities daily


• Exceptional communication skills - written and verbal


• Desire and natural ability to engage guests - exuding an infectious, commitment to guest service each and every day


• Ability to show up to work on time.


• Ability to communicate any need for time off. Requests need to be submitted two weeks in advance and cannot be made between November 1st and December 31st.


• Must have ability to lift 25lbs or more.


• Ability to stand/walk for 8 or more hours per shift.


• Ability to check in orders and communicate with delivery drivers properly.


• Ability to understand monthly margins/inventory expectations.

Benefits

• Medical, Vision, Dental and Life Insurance


• Paid Time Off


• Employee Discounts


• Growth Opportunities