Assistant General Manager

Reid's Fine Foods; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Employee Discounts

Growth Opportunities

Job summary

Reid's Fine Foods in Charlotte is seeking an experienced Assistant General Manager to oversee daily operations across our specialty retail, café, and foodservice offerings. This hands-on leader will drive exceptional guest service, maintain Reid’s standards of quality and hospitality, and coach a team in a fast-paced environment.

The ideal candidate brings prior management experience in foodservice, retail, or hospitality, a positive attitude, strong leadership and communication skills, and a

Qualifications

• Previous management experience in foodservice, retail, or hospitality.
• Dependable, detail-obsessed, and open to constructive feedback.
• Ability to juggle multiple priorities daily.
• Exceptional written and verbal communication skills.
• Strong guest service orientation and ability to engage guests daily.
• Punctual with reliable attendance.
• Ability to communicate time-off needs two weeks in advance (no requests between Nov 1 and Dec 31).
• Ability to lift 25 lbs or more.
• Ability to stand/walk 8+ hours per shift.
• Ability to check in orders and coordinate with delivery drivers.
• Understanding of monthly margins and inventory expectations.
• Must understand food safety; Serve Safe certification required.

Responsibilities

• Inspire your team to perform at Reid’s standards of excellence.
• Follow policies to maximize venue potential.
• Recruit and develop qualified talent for open positions.
• Develop operational solutions to improve efficiency and profitability.
• Lead community outreach to boost awareness and sales.
• Oversee product ordering for the store.
• Manage labor budgets and monitor food costs and waste.
• Maintain communications with General Manager, Executive Chef, and delivery drivers.
• Ensure guest service meets Reid’s standards and quality expectations.
• Support monthly inventory processes and scheduling.
• Assist General Manager with interviewing and training.
• Assist with disciplinary actions as needed.
• Support time-sensitive operations under pressure.

Skills

Leadership

Guest service

Communication

Time management

Multitasking

Staff development

Scheduling

Food safety knowledge

Inventory awareness

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Company Overview

Reid's is the Carolina's leading specialty food store and a favorite culinary destination. Reid's specializes in superior meats, wines, regional provisions, locally grown produce, seasonally fresh meals & gift baskets for our loyal customer base.

Reid's is looking for hardworking, enthusiastic, and knowledgeable people to join our team! We offer a safe and exciting work environment with the opportunity to learn and grow within the company.

In addition to a positive work environment and opportunities for career growth, Reid's offers medical/dental/vision/life insurance, paid time off, commuter benefits, discounts, and more!

Job Summary

We are seeking an experienced and driven Assistant General Manager to support daily operations across our specialty retail, café, and foodservice offerings. This role requires a hands-on leader who thrives in a fast-paced, high-volume environment while delivering exceptional service and maintaining Reid’s standards of quality, hospitality, and professionalism. The ideal candidate brings a positive attitude, strong leadership skills, and prior management experience in foodservice, retail, or hospitality, with the ability to engage both guests and team members to create a welcoming and memorable experience.

Responsibilities

• Embody our standards of excellence and inspire your team to do the same.
• Follow all policies and procedures created to help you maximize your venue’s potential.
• Find qualified talent for open positions and foster the growth of your restaurant employees.
• Develop business solutions that make operations better (not just easier).
• Initiate community outreach to boost awareness, sales, and your restaurant’s reputation.
• Ordering product for the store.
• Maintaining a labor budget and keeping up with food costs and waste to specified goals.
• Maintaining communications with general manger, executive chef, and all delivery drivers.
• Ensuring quality is up to Reid’s Fine Foods standards.
• Must help with monthly inventory count.
• Must help with any schedules for store.
• Responsible for making sure the guests receive the best service possible, staff is following policies, and working to the best of their abilities.
• Assists general manager with the interviewing and training process.
• Assists general manager with disciplinary actions.
• Must understand food safety and sanitation, Serve Safe is required for this position.
• Must be able to manage time appropriately.
• Must be able to work under pressure while maintaining a positive attitude.
• Must be able to handle customer complaints and make the situation right for the customer.

Qualifications

• Previous management experience
• Dependable, detail-obsessed, and open to constructive feedback
• Ability to juggle multiple competing priorities daily
• Exceptional communication skills—written and verbal
• Desire and natural ability to engage guests—exuding an infectious, commitment to guest service each and every day
• Ability to show up to work on time.
• Ability to communicate any need for time off. Requests need to be submitted two weeks in advance and cannot be made between November 1st and December 31st.
• Must have ability to lift 25lbs or more.
• Ability to stand/walk for 8 or more hours per shift.
• Ability to check in orders and communicate with delivery drivers properly.
• Ability to understand monthly margins/inventory expectations.

Benefits

• Medical, Vision, Dental and Life Insurance
• Paid Time Off
• Employee Discounts
• Growth Opportunities