Assistant General Manager

Hyatt Centric Faneuil Hall Boston; Boston (MA); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Bonus eligible

401k

Health/Dental/Vision/Life/Voluntary保险

TEAM and Travel Discounts

Career Advancement Opportunity

Vacation/Well/Holiday Pay

Job summary

Hyatt Centric Faneuil Hall Boston is seeking an Assistant General Manager to mentor the TEAM, ensuring outstanding guest service and positive experiences. You will partner with the General Manager to oversee daily operations and act as a trusted leader in their absence.

The role requires luxury-brand experience, proven team leadership, and strong financial acumen. Flexibility for weekends and holidays is essential, with opportunities for career advancement and travel discounts associated with

Qualifications

• 3+ years hotel management experience in luxury/brand setting.
• Proven leadership of teams and guest-service excellence.
• Strong financial knowledge and budget experience.
• Willingness to work weekends/holidays and long hours.

Responsibilities

• Lead Front Office and Housekeeping operations as part of Leadership Team.
• Collaborate with General Manager to plan daily hotel operations.
• Mentor TEAM and ensure outstanding guest experiences.
• Support other departments and drive profitability.

Skills

Leadership

Front Office

Housekeeping

Guest service

Financial knowledge

Education

Hospitality management degree

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

About the Role:

As Assistant General Manager you will mentor our ambitious TEAM ensuring outstanding guest service and delivering positive guest experiences. In this role you will collaborate with our General Manager to plan and oversee the hotel’s daily operations and assume responsibilities in their absence.

TEAM Benefits:

• Bonus eligible


• 401k


• Health/Dental/Vision/Life/Voluntary Insurance


• TEAM and Travel Discounts


• Career Advancement Opportunity


• Vacation/Well/Holiday Pay

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

As a highly visible member of the property's Leadership Team, the Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently leading the Front Office Team and operations and supporting other operating departments such as Housekeeping, and engineering. The Ideal candidates will be self-motivated, have luxury hotel brand experience, and, most importantly, have a positive solution-based focus while working to maximize the overall efficiency and profitability of the hotel.

Requirements:

• 3+ Previous hotel Management experience in a brand or luxury brand setting with proven success in the leadership of teams


• 3+ years of management experience in the Front Office and Housekeeping


• Proven success in guest service results


• A hospitality management degree is a plus


• Strong financial knowledge is required


• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)


• Ability to work a flexible schedule, including weekends and holidays


• Drive for Results demonstrated through successful performance in prior leadership positions


• Time management skills to meet commitments across multiple departments and roles

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

$110k/annually

Source: Hospitality Online