Assistant General Manager

The h.wood Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible routine-time off

Health, dental, vision, and life ins.

Job summary

The h.wood Group is opening Lady Delilah this Fall and is looking for an Assistant General Manager to create a positive environment and enhance guest experiences. The ideal candidate will be organized and thrive in a hands-on role.

Responsibilities include managing staff schedules, ensuring customer satisfaction, and maintaining service standards. Requirements include 3+ years experience in high-volume dining, a Manager-level Food Handlers Card, and strong knowledge of restaurant operations.

Qualifications

• 3+ years experience in a full-service, high-volume dining establishment.
• Manager-level Food Handlers Card required.
• Must be 21+ and authorized to work in the United States.
• Strong knowledge of front and back house operations.

Responsibilities

• Provide superior customer service for satisfaction and retention.
• Respond to customer concerns efficiently and professionally.
• Enforce quality standards for products.
• Manage staff schedules based on forecast.
• Evaluate staff performance and coach for improvement.
• Act as a brand ambassador for the company.

Skills

Customer service

Staff management

P&L analysis

Multi-tasking

Organizational skills

Food industry knowledge

Job description

The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world's best restaurants, nightlife, and events.

ROLE SUMMARY:

Opening this Fall, Lady Delilah is seeking an Assistant General Manager to help foster a positive, efficient work environment while delivering exceptional guest experiences. The ideal candidate is passionate about fine dining, highly organized, and thrives in a hands-on role where they can wear multiple hats.

RESPONSIBILTIES:

• Provide superior customer service to ensure customer satisfaction and retention.
• Respond to customer concerns efficiently and in a professional manner.
• Enforce and offer the best quality of products possible.
• Support restaurant standard practices such as P&L analysis and monthly inventory.
• Manage staff schedules based on forecast and performance measures.
• Evaluate staff performance and provide coaching to improve productivity.
• Act as a brand ambassador for the company.
• Ensure compliance of service and hospitality standards.
• Provide support to General Manager.
• Other tasks as assigned.

REQUIREMENTS:

• Minimum of 3 years' experience in a full-service, high-volume dining establishment.
• Must have a Manager-level Food Handlers Card
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Upbeat and energetic attitude.
• Responsible and trustworthy.

PERKS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.