Assistant General Manager

Shake Shack; New York (NY); On-site; USD 68,000 - 87,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

401k with match

Paid time off

Parental leave

Employee assistance program

Commuter benefits

Flexible spending accounts

Development opportunities

Job summary

Shake Shack is seeking a Restaurant General Manager in New York to lead a high-volume team and ensure exceptional hospitality. The role focuses on people development, operational excellence, budget oversight, and brand promotion within the local community.

Ideal candidates bring 3+ years of GM experience, strong leadership, and a proven track record with P&L responsibilities, health and safety standards, and staff training.

Qualifications

• 3+ years in restaurant general management in high-volume settings.
• Knowledge of restaurant operations including personnel management, sanitation and health codes.
• Ability to train others on Shack operations.
• Proven hospitality mindset and ability to motivate staff.
• Strong leadership and coaching skills.
• Proficiency with financial aspects of business operations.
• 3+ years of P&L responsibilities.
• Food handler certificate preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top‑notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote health and safety compliance.
• Manage payroll and scheduling.
• Promote the Shake Shack brand in the local community through events.

Skills

Leadership

Team management

Hospitality

P&L experience

Financial acumen

Training others

Food safety knowledge

Flexibility

Job description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learningopportunitiesandthe chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top‑notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word‑of‑mouth and restaurant events

Job Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast‑paced environment
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Ability to learn and train others on all aspects of the Shack operations
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of business operations
• Minimum 3 years of P&L responsibilities
• Food handler certification, preferred
• Willingness to work flexible hours

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre‑Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $67,932.80 - $87,380.80

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best‑selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built... and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.