Assistant General Manager

CUSA, LLC; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

Fairfield Inn & Suites York, NE is seeking a Full-Time Assistant General Manager to lead daily hotel operations, drive guest satisfaction, and foster a high-energy, guest-focused team dedicated to excellence.

You will mentor staff, oversee inventory and performance reporting, coordinate with departments to implement guest-centric strategies, and ensure smooth mid-shift operations on weekdays with weekend morning coverage.

Qualifications

• Hotel leadership experience required, preferably Marriott brand.
• Strong leadership and communication capabilities in a fast-paced hotel environment.
• Customer-centric approach with problem-solving mindset.

Responsibilities

• Oversee daily hotel operations and staffing to ensure service excellence.
• Ensure guests receive exceptional service and satisfaction metrics are met.
• Mentor and guide staff through problem-solving and empathetic guest interactions.
• Monitor inventory and report on performance metrics; collaborate on service improvements.
• Lead during peak hours with weekday mid-shifts and weekend morning coverage.

Skills

Leadership

Customer Service

Communication

Tools

Agilysys Stay PMS

Job description

Are you ready to take your career to the next level? Join the brand-new Fairfield Inn & Suites as a Full-Time Assistant General Manager in York, NE where your leadership skills will shine in a dynamic, customer-focused environment. This onsite position offers the opportunity to engage directly with a diverse team and clientele, fostering innovation and excellence every day. You will play a pivotal role in shaping a high-performance culture that prioritizes problem-solving and empathy. With a competitive annual salary of $40,000, you can enjoy a fulfilling role while being part of a professional and energetic workplace.

If you are passionate about driving results and embracing challenges, this is the perfect opportunity for you to make a meaningful impact in the customer service industry. Join us and elevate your career with the Fairfield Inn & Suites York, NE.

What would you do as a Assistant General Manager

As a newly appointed Full-Time Assistant General Manager at, you will immerse yourself in a fast-paced, customer-centric environment. Your day-to-day responsibilities will include overseeing daily operations, ensuring exceptional customer service standards are met, and fostering a positive team atmosphere. You will be expected to lead by example, mentoring staff in problem-solving and empathetic interactions with customers.

Regular tasks may involve managing inventory, reporting on performance metrics, and collaborating on innovative strategies to enhance service. Your schedule will typically be mid-shift during weekdays, allowing for active participation in peak business hours, while weekends will require morning shifts to cater to our customers' needs. Be prepared to engage in a high-energy environment where your leadership can truly shine and contribute to the overall success of our team.

Requirements for this Assistant General Manager job

To excel as a Full-Time Assistant General Manager, you will need a robust set of skills and relevant experience. Prior hotel management experience is essential, ideally within the Marriott brand, as it equips you with industry-specific knowledge and customer service best practices. Familiarity with Agilysys Stay PMS, a widely used property management system, is also crucial, as it will enable you to efficiently manage bookings, track guest interactions, and streamline operations. Strong leadership and communication skills are vital for motivating your team and ensuring seamless collaboration across departments.

You should possess excellent problem-solving abilities and a customer-centric mindset to address challenges effectively and enhance guest satisfaction. Additionally, organizational skills will help you manage daily tasks and prioritize responsibilities in a fast-paced environment. Embrace your adventurous spirit, and prepare to innovate as you drive the success of our customer service initiatives.

Knowledge and skills required for the position are:

• Prior Hotel Management
• Preferably Marriott Experienced
• Agilysys Stay PMS