ASSISTANT GENERAL MANAGER

Wyndham-Hotels-; New Orleans (LA); On-site; USD 55,000 - 65,000; Full time

Job summary

Wyndham Garden Baronne Plaza in New Orleans, LA is seeking an Assistant General Manager to partner with the General Manager to drive hotel profitability through revenue generation, cost control, guest satisfaction and employee development.

The AGM will lead daily operations, supervise department heads, attend monthly financial reviews, and ensure adherence to Expotel standards while fostering a warm, guest‑centric team environment.

Qualifications

• Progressive experience in hotel or related field, or 4-year degree with related experience.
• Ability to manage guests and employees in a courteous, service-oriented manner.
• Regular attendance and compliance with standards; participate in meetings and training.
• Maintain professional appearance and comply with dress code.
• Adhere to company policies and training programs.
• Develop managers through competency training and corporate-sponsored programs.

Responsibilities

• Support General Manager to drive profitability through revenue generation and cost control.
• Lead guest satisfaction initiatives and employee development.
• Tour operating departments daily and adjust via department heads.
• Attend monthly financial reviews with department managers.
• Ensure budgeted productivity and standard accounting procedures.
• Contribute to training programs and weekly staff meetings.

Skills

Guest service

Leadership

Communication

Education

Bachelors degree or equivalent

Experience in hospitality management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ASSISTANT GENERAL MANAGER

FT Sunlife Only New Orleans, LA, US

2 days ago Requisition ID: 1759

Salary Range: $55,000.00 To $65,000.00 Annually

The Wyndham Garden Baronne Plaza, located at 201 Baronne, is now hiring for an AGM.

The Assistant General Manager works with the General Manager to focus on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the hotel's integrity.

Education & Experience:

• At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 4 years of related experience.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Expotel standards, as required by scheduling, which will vary according to the needs of the hotel, but which will include a mandatory 8 a.m. daily WBR meeting.
• Maintain high standards of personal appearance and grooming, which include compliance with Expotel dress code and wearing a name tag when working.
• Comply with and ensure adherence to Expotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Assist in conducting weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effective training according to Expotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate-directed programs in a timely fashion.
• Attend the monthly financial review with all department managers.
• Ensure that all department heads maintain budgeted productivity levels and Expotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Maintain Direct contact with and monitor the development of management trainees.
• Adhere to all Expotel policies and procedures and train new managers to ensure compliance.
• Assist in the Expotel budget process, as required.
• Ensure that training in service standards is taking place in each department using the steps for effective training according to Expotel standards, including compliance in all departments with Expotel Standard of the Week training.
• Assist in creating a positive, team-oriented environment that focuses on the guest through employee development and motivation.