Assistant General Manager

MilkShake Factory Ridgewood; New Jersey; Vor Ort; USD 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

Chill work attire

Growing concept

Chocolate-tasting expertise

Local community team

Internal growth opportunities

Zusammenfassung

MilkShake Factory in New Jersey is seeking a General Manager to lead front- and back-house operations, ensuring optimal guest experiences and team performance. You will own workflows, budgeting support, and daily store management while mentoring staff and upholding health and safety standards.

Join a growing coast-to-coast concept that values leaders who foster collaboration, communication, and staff development.

Qualifikationen

• Demonstrated leadership in a customer-facing sales setting.
• Strong customer experience focus and the ability to manage retail teams.
• Availability for flexible hours including early mornings, evenings, weekends or holidays.
• Excellent communication, organization and planning skills.

Aufgaben

• Lead front- and back-house store operations, merchandising, workflows, sanitation, organization, and customer experience.
• Collaborate on systems for cash handling, food safety, inventory control, and staff performance.
• Provide support for human resources, training, coaching, motivation and retention.
• Schedule and staff the store in partnership with the Manager while aligning with budget.
• Maintain health and safety standards and ensure regulatory compliance.
• Contribute to marketing initiatives and communicate the brand story to customers and corporate accounts.
• Maintain POS systems and generate retail performance reports.

Jobbeschreibung

Job Description

Job Description

About Us:

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

What we are looking for:

• Leaders, not bosses. Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience
• Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors. We are excited and committed to answering the call for leaders who want to develop in-store talent!

ESSENTIAL FUNCTIONS

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times.
• Ready to lead with style and substance? Let's shake things up at Milkshake Factory!

REQUIREMENTS

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
• Composure, positivity, flexibility, and time management ability necessary to succeed in a
• performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
• Ability to plan and prioritize workload
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs