Assistant General Manager

Skilz for Kids; Nashville (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Job summary

Skilz for Kids in Nashville, TN, is looking for a KidStrong Assistant General Manager to support center operations and foster a culture of learning. You'll be involved in coaching, managing sales, and maximizing center profitability while ensuring an exceptional experience for families.

This role requires an athletic or coaching background, experience with children, and CPR certification. Performance bonuses are available, and starting salary begins at $50,000, based on experience.

Qualifications

• Passion for working with children is non-negotiable.
• Must be able to communicate with parents/guardians.
• Achieve Coach Certification through the HQ Training and Certification team.

Responsibilities

• Work closely with the General Manager on center operations.
• Oversee center initiatives including maintenance and training.
• Conduct lead management and finalize sales bookings.

Skills

Athletic or coaching background

Experience working with kids ages 15 months - 11 years old

CPR certified

Intermediate knowledge of physiology

Job description

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off

Job Title: KidStrong Assistant General Manager

Center: Franklin

Reports To: General Manager

Base Salary

• Starting at $50,000, based on experience in coaching, leadership, or working with children

Monthly Performance Bonuses

• Tier 1: +$300/month
• Tier 2: +$500/month
• Tier 3: +$700/month
• Tier 4: +$900/month

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Previous experience in management is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.