Assistant General Manager

UFC GYM; Murfreesboro (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Tuition assistance

Job summary

UFC GYM is looking for an Assistant General Manager in Murfreesboro, TN, to supervise the Membership Specialists and ensure a high-energy experience for gym members. The role involves driving membership sales and assisting in operational tasks to achieve financial goals.

The ideal candidate has management experience, strong leadership skills, and a background in customer service.

Benefits include competitive salary, health insurance, and training & development opportunities.

Qualifications

• Experience managing reports, budgeting, revenue, payroll, and demonstrated analytical skills.
• Strong leadership, communication, and time management skills.
• Minimum 1-2 years of management experience supervising employees.

Responsibilities

• Supervise the Membership Specialists team and assist the General Manager.
• Drive sales execution and membership goals.
• Participate in gym's financial and operating plans.

Skills

Management skills

Customer service orientation

Strong organizational skills

Leadership

Analytical abilities

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

MS Office

Internet

Job description

Benefits

• Bonus based on performance for eligible employees
• Competitive salary
• Dental insurance for eligible employees
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources

General Summary

The Assistant General Manager represents UFC Gym and indirectly supervises the Membership Specialists team with support from the General Manager. The role provides a welcoming, informative, differentiated, high-energy, and incredible experience for all prospective members during gym visits. Assistant General Managers are held accountable for assisting the General Manager in achieving gym membership goals, private coaching attachment, and other sales goals.

Duties & Responsibilities

• Sales execution on key metrics & drivers, and personal production; deliver results.
• Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
• Assist the General Manager in on‑going training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
• Inspire guests to purchase memberships by listening to their goals and presenting UFC Gym in a way that best connects with them.
• Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goal to meet financial targets.
• Ensure the membership department hits monthly targets in new member sales, electronic funds transfer, and point of sale private coaching goals.

Weekend Management & Planning

• Participate and provide gym‑specific input into the development of the gym financial, expense, and operating plan.
• Assist the General Manager to develop weekend membership plans to deliver financial and retention goals with contribution by Membership Specialists.
• With the General Manager and Membership Specialists, establish priorities and goals, including revenue goals and labor targets for weekends and months.
• Identify and plan execution of improvements in the gym.
• Assist in setting monthly, weekly, and daily targets that are challenging but obtainable.
• Assist in the management of the Membership Specialists’ schedule within budgeted hours and/or business demands.
• Work with the weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the General Manager and Vice President of Sales regarding gym financials.
• Act as the “Manager on Duty” when needed to be available for any and all member issues.

Guest Experience & Team Member Experience

• Assist the General Manager to establish a fun, safe, healthy, and community‑focused gym culture that delivers high member satisfaction and achieves maximum profitability.
• Be a role model for member experience by walking through the gym and collecting feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on‑spot coaching to prevent recurrence.
• Monitor gym appearance and ensure problems are resolved in a timely manner.
• Ensure compliance with the Company’s Time & Labor policy and practices through the company time‑keeping system for all Membership Specialists.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensure safety of employees, members and gym property on weekends.
• When not executing other job‑related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment while developing relationships for prospecting.
• Assist the front desk as necessary so members receive a friendly greeting and check‑in and prompt attention to their needs.

Staffing and Development

• Assist in Membership Specialist selection by reviewing applications, interviewing, and making hiring recommendations.
• Assist with training the Membership Specialist Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
• Assist in training Membership Specialists on current marketing campaigns for effective communication to members and prospective members.
• Assist with or conduct weekly meetings with Membership Specialists to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals.

Organization Relationships

The Assistant General Manager reports directly to the General Manager with an adopted line to the Vice President of Sales, Vice President of Operations, and Vice President of Fitness.

Required Qualifications

• Knowledge, skills & abilities: Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical/ratio skills; knowledge of the fitness industry preferred.
• Strong organizational skills and customer service orientation with proven results.
• Basic computer skills (MS Office, Internet).
• Strong and proven leadership, communication, time management, and analytical abilities.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• Minimum certifications/educational level: High School Diploma or GED required; Bachelor’s Degree preferred.
• Minimum experience: 1-2 years of management experience supervising 3-10 employees preferred.
• 1-2 years of sales or related experience preferred.
• Physical requirements: Must be able to lift 50-120 lbs., stand for up to 8-12 hours; must have adequate transportation to and from work and scheduled meetings.