Assistant General Manager

UFC GYM; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

UFC GYM in Miami is seeking an Assistant General Manager (AGM) to lead the Membership Specialists team and enhance guest experiences. The AGM will work closely with the General Manager to achieve sales targets, manage budgets, and ensure a vibrant gym culture focused on customer satisfaction.

This role requires strong leadership, organizational skills, and a commitment to providing exceptional service. Candidates should have prior management experience and a relevant educational background.

Qualifications

• Experience managing reports, budgeting, revenue, and payroll.
• Strong computer skills and internet proficiency.
• Experience in a leadership and supervisory role.

Responsibilities

• Assist in achieving gym membership sales goals.
• Manage membership department performance.
• Participate in developing the gym financial and operating plan.

Skills

Organizational skills

Customer service orientation

Leadership abilities

Analytical skills

Time management

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Office

Job description

As a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high‑energy,and incredible experience for all prospective members during gym visits. This position indirectly supervises the MS team with support from the GM. Assistant General Managers are held accountable for helping the GM achieve gym membership goals, private coaching attachment, and other sales goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Sales Execution on Key Metrics & Drivers

• Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
• Assist the GM in ongoing training on hitting 50 % of guest conversion, 40 % Ultimate Mix, and 25 % attachment of point‑of‑sale private coaching.
• Inspire guests to purchase memberships by listening to their goals, presenting UFC Gym in a way that best connects with the member, and establishing trust through transparent pricing, open dialogue, and a passion for fitness.
• Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goal to meet financial targets set forth by the company.
• Ensure that the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point‑of‑Sale Private Coaching goals.
• Achieve minimum goal by gym and achieve the difference between the membership team performance and monthly goals.

Weekend Management & Planning

• Participate and provide gym‑specific input into the development of the gym financial, expense, and operating plan for the month.
• Assist GM to develop weekend membership plans to deliver financial and retention goals with contribution by MS’s.
• With collaboration of GM and MS’s, establish priorities and goals, including revenue goals and labor targets for weekends/month for the gym; identify and plan execution of improvement in the gym.
• Along with the GM, assist in setting monthly, weekly and daily targets that are challenging but obtainable.
• Provide assistance to the GM on managing the MS schedule within budgeted hours and/or business demands.
• Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials.
• The AGM will be cross‑trained in primary responsibilities of the GM. When no other managers are in the gym, the AGM will act as the “Manager on Duty” to be available for any and all member issues.

Guest Experience / Team Member Experience

• Assist GM to establish a fun, safe, healthy, and community‑focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors, taking 100 % ownership on weekends.
• Be a role model for member experience by walking through the gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on‑the‑spot coaching to prevent recurrence. If needed, work with GM every Monday to handle all weekend concerns.
• Monitor gym appearance and ensure problems are resolved in a timely manner.
• Ensure compliance with the Company’s Time & Labor policy and practices through the company time‑keeping system for all MS’s.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensure safety of employees, members and gym property on weekends.
• When not executing other job‑related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting / check‑in and prompt attention to their needs.

Staffing and Development

• Assist in Membership Specialist selection by reviewing applications, interviewing and making hiring recommendations to the GM.
• Assist with training the MS Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
• Assist in training MS Team on current marketing campaigns in order to effectively communicate to members and prospective members.
• Assist with or conduct weekly meetings with MS’s to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals.

Required Qualifications

Knowledge, skills & abilities

• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical/ratio skills, & knowledge of fitness industry preferred.
• Strong organizational skills and customer‑service orientation with proven results.
• Experience with basic computer skills (MS Office, Internet).
• Strong and proven leadership, communication, time management, and analytical abilities and skills.

Minimum certifications / educational level

• High School Diploma or GED required; Bachelor’s Degree preferred.

Minimum Experience

• 1‑2 years of management experience supervising 3‑10 employees preferred.
• 1‑2 years of sales or related experience preferred.