Assistant General Manager

Panera Bread; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Free meals on shift

Insurance (medical, dental, vision, 
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Pet insurance

401(k) with match

Perks & rewards

Team member assistance program

Job summary

Panera Bread in Madison, WI, seeks an Assistant General Manager to lead a beloved neighborhood bakery-cafe and drive sweet success. You will inspire, coach, and partner with the General Manager to oversee operations, delight guests daily, and grow the business while owning hiring, onboarding, and development at your location.

You will build a strong team, manage shift staffing, uphold quality standards, and ensure a welcoming environment aligned with Panera’s guiding values.

Qualifications

• Minimum age 18.
• 1+ years of restaurant management experience preferred.
• ServSafe certification or ability to obtain it.
• Proven ability to drive positive results through strong business sense.
• Flexibility to work nights and weekends in a fast-paced environment.

Responsibilities

• Lead and develop a bakery-cafe team to deliver exceptional guest experiences.
• Partner with the General Manager to oversee daily operations and staffing.
• Plan staffing, scheduling, and staff development to meet business goals.
• Hire onboarding and train new team members; motivate and energize the team.
• Monitor performance to ensure quality standards, guest service, and efficiency.
• Collaborate with GM to build subject-matter expertise and Panera's guiding values.

Skills

People leadership

Scheduling

Guest service

Problem solving

Communication

Education

ServSafe certification

Job description

Lead with purpose. Grow with support. At Panera, our leaders are celebrated for bringing out the best in their teams. Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.

Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

What’s In It for You?

• Competitive pay & eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Perks & rewards for team members
• Team member assistance program
• And much, much more!

As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General Manager in overseeing operations, delight guests every day, and grow the business- while taking ownership on hiring, training, and development at your location.

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long‑term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

This Opportunity Is for You If:

• Minimum age: 18 years of age.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.
• While performing this job, the Assistant General Manager role is regularly required to:
  • Ability to lift, carry, push, or pull objects 50 pounds.
  • Capability to stand and walk for up to 6 hours.
  • Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

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Equal Opportunity Employer: Disabled/Veterans