Assistant General Manager

Panera Bread; Ephrata (Lancaster County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonuses

Free meals on shift

Paid vacation

Insurance: medical/dental/vision

401(k) matching

Job summary

Panera Bread seeks an Assistant General Manager to lead a bakery-cafe team with a focus on delivering exceptional guest experiences and driving business growth. You will partner with the General Manager to hire, train, and develop staff while maintaining standards for quality, safety, and cost control.

You will engage with guests daily, coach team members, and optimize operations to ensure a warm and welcoming environment.

Qualifications

• Minimum age 18+
• 1+ years restaurant management preferred
• ServSafe certification or ability to achieve
• Proven ability to drive positive results through business acumen
• Flexible hours including nights and weekends
• Background check required

Responsibilities

• Assist General Manager in key decisions and problem solving
• Plan staffing, shift schedules, and people development
• Hire, onboard, train, and motivate team members
• Manage team performance to meet goals and quality standards
• Develop managers on people processes and company values
• Ensure guest delight through food quality and service
• Build relationships to drive guest loyalty and repeat visits
• Follow procedures to execute company strategies and maintain safety

Skills

Team leadership

Staff development

Hiring & training

Budgeting & cost control

Guest service excellence

Operational excellence

Safety & compliance

Education

ServSafe Certification

Tools

POS systems

Scheduling software

Job description

Lead with purpose. Grow with support. At Panera, our leaders are celebrated for bringing out the best in their teams. Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.

Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

What’s In It for You?

• Competitive pay & eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Perks & rewards for team members
• Team member assistance program
• And much, much more!

As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General Manager in overseeing operations, delight guests every day, and grow the business- while taking ownership on hiring, training, and development at your location.

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long‑term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

This Opportunity Is for You If:

• Minimum age: 18 years of age.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.
• While performing this job, the Assistant General Manager role is regularly required to:
  • Ability to lift, carry, push, or pull objects 50 pounds.
  • Capability to stand and walk for up to 6 hours.
  • Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

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Equal Opportunity Employer: Disabled/Veterans