Assistant General Manager

Panera-Bread; Belvidere (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Panera Bread is seeking an Assistant General Manager to lead a bakery-cafe team and partner with the General Manager to drive guest satisfaction and business performance. You will oversee hiring, training, scheduling, and coaching to deliver exceptional service and quality while controlling costs and inventory.

The role requires strong business acumen, flexibility for nights/weekends, and a focus on developing managers and team members within a fast-paced environment. Equal opportunity employer.

Qualifications

• Minimum age: 18 years.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Proven ability to lead shifts, motivate, coach and develop others in a fast-paced environment.
• Flexible hours including nights and weekends in a fast-paced environment.
• Background check required.
• Ability to lift up to 50 pounds, stand/walk for up to 6 hours, and communicate in a loud environment.

Responsibilities

• Support the General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Assist with hiring, onboarding, and training of new team members while motivating and energizing the team.
• Assist with managing team performance to meet goals, operational and quality standards, and guest service expectations.
• Partner with the General Manager to develop managers on processes and Panera’s guiding values & behaviors.
• Work with the team to ensure guests are delighted by the quality of food and service.
• Build relationships to create long-term, loyal guests as part of the management team.
• Follow procedures to execute company strategies and initiatives.
• Ensure policies and regulations are followed and a safe, healthy workplace.
• Assist in maintaining costs and inventory at the bakery-cafe.
• Help build a culture of warmth, belonging, growth, and trust.

Skills

Restaurant management

Leadership

People development

ServSafe certification

Education

ServSafe certification

Job description

What’s In It for You?

• Competitive pay & eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Perks & rewards for team members
• Team member assistance program
• And much, much more!

As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General Manager in overseeing operations, delight guests every day, and grow the business- while taking ownership on hiring, training, and development at your location.

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

This Opportunity Is for You If:

• Minimum age: 18 years of age.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.
• While performing this job, the Assistant General Manager role is regularly required to:
  • Ability to lift, carry, push, or pull objects 50 pounds.
  • Capability to stand and walk for up to 6 hours.
  • Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

Equal Opportunity Employer: Disabled/Veterans