Assistant General Manager

Flanker Kitchen + Sports Bar; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Flanker Kitchen + Sports Bar at Mandalay Bay Resort & Casino seeks an Assistant General Manager to lead front-of-house operations and collaborate with back-of-house for seamless service.

This role focuses on staffing, training, scheduling, payroll, and inventory control while upholding health and safety standards and delivering exceptional guest experiences in a high-volume setting.

Qualifications

• 2 years of experience in a high-volume restaurant/lounge.
• Strong leadership and staff development abilities.
• Experience interviewing, hiring and training front-of-house staff.
• Knowledge of payroll, inventory and purchasing processes.
• Ability to supervise and motivate teams to deliver exceptional guest service.

Responsibilities

• Assist General Manager with scheduling to optimize FOH coverage.
• Oversee front-of-house operations to ensure quality, safety and efficiency.
• Uphold health, sanitation and company standards across the venue.
• Coach FOH managers and provide ongoing professional development.
• Oversee opening/closing duties and cash handling procedures.
• Address guest and employee concerns promptly and professionally.

Skills

High-volume restaurant experience

Front-of-house leadership

Staff coaching and training

Scheduling and payroll

Budget and P&L awareness

Tools

POS systems

Job description

Assistant General ManagerJob DescriptionAbout UsAbout Flanker Kitchen & Sporting ClubCarver Road Hospitality debuts Flanker Kitchen + Sports Bar at Mandalay Bay Resort & Casino on June 10, 2023. Steps from the walkway to Allegiant Stadium, the 8,445-square-foot destination is a dynamic fan, dining, and drinking experience. The menu of enhanced American classics features scratch burgers, sliders, shareable tacos, and a healthy selection of salads and bowls. A full beverage program includes signature cocktails and a vast selection of draft and bottled beer. Flanker is perfect for group dining and events with its highly customizable environments including a main dining room, bar and lounge, three private dining suites accommodating 20, 40, or 60 guests, a private 20-seat karaoke room, and a 24-seat dining patio.Open seven days a week, the restaurant will serve American bar and grill food favorites along with more eclectic offerings and playfully crafted desserts, all freshly prepared in the full kitchen.Position SummaryThe Assistant General Manager is responsible for assisting the General Manager in overseeing the front-of-house operations and employees while working with the back-of-house to ensure prompt and seamless service for guests.Duties and Responsibilities:Maintain professional appearance standards as directed in the Employee Handbook.Anticipates and accommodates the needs of guests while providing professional and exceptional service to ensure guest satisfaction.Ensures cleanliness of front-of house areas, and the entire venue.Protects establishment, guests, and employees by adhering to and overseeing that the Department of Health and Company sanitation standards are followed.Responsible for interviewing, hiring, and training process decisions.Assists General Manager with scheduling to create an effective front of house schedule that optimizes staffing and enhances overall operations.Coaches front-of-house managers as needed and assists in their professional development.Possesses knowledge of all front-of-house job duties.Responsible for ensuring all front-of-house employees receive job performance reviews and provide growth opportunitiesPossesses in-depth knowledge of all operational systems in use including payroll, inventory and purchasing.Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.Regulates all executive-level POS functions.Assists in overseeing and supervising the execution of front-of-house operations to ensure quality, safety, efficiency, and profitability.Meet or exceed budget expectations through controlling P&L items.Assists in overseeing that the venue is compliant with all federal, state, and local laws and regulations and company policies.Possesses in-depth knowledge of all food and beverage menus.Assists in overseeing that all guest and employee concerns are resolved.Communicates clearly and concisely with back-of-house employees/management during service.Oversees that all opening and closing duties are completed up to company standard.Oversees the replacement or repair of all breakage or damage of equipment, furniture, or other company property.Attends, leads, participates in any training sessions, department meetings or pre-service meetings.Foster a positive work environment and encourage teamwork among staff.Controls cash and other receipts in accordance with the Company’s accounting guidelines.Oversees that all opening and closing duties are completed up to Company standard.Communicates clearly and concisely with back-of-house employees/management during service.Our Ideal Candidate:2 years previous experience in a high-volume restaurant/loungeCandidate must be friendly, professional, outgoing,Candidate must be able to bend and lift to 50 lbs.Role may include job duties or tasks requiring repetitive motion.Working environment may include exposure to hot kitchen elements or cleaning materials.Candidate must be able to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.