Assistant General Manager

HB0098_Knoxville_TN_Kingston Pike; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for growth

Team-oriented work environment

Job summary

HB0098_Knoxville_TN_Kingston Pike is looking for an Assistant General Manager (AGM) to lead daily operations and support the General Manager. This position ensures exceptional guest experiences while managing staff, scheduling, hiring, training, and inventory control. Ideal candidates will have previous restaurant management experience along with strong leadership and communication skills. Join Hawaiian Bros to be part of a growing brand that values hospitality and teamwork.

Qualifications

• Previous restaurant management or supervisory experience preferred.
• Ability to multitask and prioritize in a high-volume environment.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Oversee and manage daily restaurant operations.
• Maintain staff schedules aligned with business needs.
• Coach and supervise staff to ensure high standards.

Skills

Leadership skills

Organizational skills

Time management skills

Guest service skills

Interpersonal communication

Education

Restaurant management experience

Job description

Position Title: Assistant General Manager (AGM)

Position Summary

The Assistant General Manager (AGM) plays a key leadership role in the daily operations of the restaurant, working closely with the General Manager to ensure exceptional guest experiences, efficient operations, and a positive, high-performing team culture. This position supports all aspects of restaurant management, including staff leadership, scheduling, hiring, training, inventory control, and operational standards.

Key Responsibilities

• Partner with the General Manager to oversee and manage day-to-day restaurant operations
• Assist in creating and maintaining staff schedules that align with business needs and labor goals
• Support the recruitment, hiring, onboarding, and training of team members to ensure service excellence
• Coach, supervise, and motivate staff to maintain high standards of hospitality, teamwork, and performance
• Assist in inventory management, ordering, and cost control to minimize waste and maximize profitability
• Ensure compliance with all health, safety, and sanitation regulations
• Monitor food quality, service standards, and overall guest satisfaction
• Address guest concerns professionally and promptly, ensuring positive resolutions
• Support the implementation of company policies, procedures, and operational systems
• Step into a leadership role during the General Manager’s absence to ensure seamless operations

Leadership & Operational Expectations

• Lead by example with professionalism, integrity, and a strong work ethic
• Foster a respectful, inclusive, and team-oriented work environment
• Communicate clearly and effectively with staff and management
• Identify opportunities for operational improvement and efficiency
• Assist with performance evaluations, coaching and corrective action when necessary
• Maintain a calm, solution-focused approach in a fast-paced environment

Qualifications & Skills

• Previous restaurant management or supervisory experience preferred
• Strong leadership, organizational, and time-management skills
• Ability to multitask and prioritize in a high-volume environment
• Knowledge of restaurant operations, food safety, and labor management
• Excellent guest service and interpersonal communication skills
• Flexible availability, including nights, weekends, and holidays

Why Join Us?

Hawaiian Bros is built on hospitality, teamwork, and creating memorable experiences for every guest and every employee. The Assistant General Manager is a critical part of our leadership team and plays a direct role in shaping our culture, supporting our staff, and helping the restaurant succeed. For those that meet our high standards, there will be opportunities to grow with one of the most exciting new brands in food.

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