Assistant General Manager

Compass Group USA; Kirkland (WA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, via Restaurant Associates, seeks an Assistant General Manager in Washington State to lead hospitality excellence for client food programs. You will guide the dining experience, train managers, and collaborate with culinary, marketing and operations to meet standards.

The role requires strong communication, culinary knowledge, and the ability to manage budgets while delivering exceptional service in a fast-paced environment.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 3–5 years food service multi-unit supervision experience.
• Excellent communication skills, both written and verbal.
• Strong passion for great food and hospitality.
• General culinary knowledge of basic kitchen practices, protocols, and procedures.
• Ability to follow health and safety standards.
• Experience with Google Suite and Microsoft Office.

Responsibilities

• Designs, manages and owns the overall experience, not just the offerings.
• Sets an expectation of hospitality that is friendly and engaging.
• Maintains a passion for quality food preparation and taste.
• Trains and develops the management team.
• Assists the RDM or GM to ensure reviews and coaching are delivered professionally.
• Works with GM or RDM to monitor financial responsibilities.
• Ensures Compass policies are implemented and adhered to.
• Promotes a culture of Food and Workplace Safety.
• Responds to comments and complaints within 24 hours with follow-up.
• Communicates honestly and promptly with the partner.
• Ensures cafe teams work within budget while maintaining standards.
• Oversees cafe openings and timely year-end reports.

Skills

Communication skills

Hospitality passion

Time management

Independent working

Team player

Health & safety knowledge

Judgement & decision-making

Culinary knowledge

Adaptability

Education

Bachelor's degree preferred

Equivalent professional experience

Tools

Google Suite

Microsoft Word

Excel

PowerPoint

Job description

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Work Schedule: Monday-Friday

Salary:$95,000 - $100,000 / year

Bonus: Eligible

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

The Assistant General Manager is responsible for the service and experience of the operation. The AGM motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees administrative and operational tasks, including financial management and analysis, sanitation, and safety.

The Assistant General Manager will focus on hospitality and the café experience for the client food program in order to support operational excellence. This position reports into the District Manager and will leverage their strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote with standards, the client’s food expectations and enhance user/partner experience.

Job Description

The great things you will be expected to do:

• Designs, manages and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Maintains a \passion for quality food preparation and taste
• Trains and develops the management team
• Assists the RDM or GM to ensure manager reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner
• Works with GM or RDM to monitor and manage all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Promotes a culture of Food and Workplace Safety
• Treats everyone with professionalism, care and respect
• Responds to all comments and complaints within 24 hours and follows up with a written or verbal response with copies to the DM and our partner
• Communicates with the our partner honestly, accurately and in a timely manner
• Works with GM or RDM to ensure cafe teams work within budget while maintaining standards
• Oversees and contributes to the successful opening of all new cafés
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications:

• Bachelor's degree is preferred, or equivalent professional experience
• Minimum of 3-5 years food service multi-unit supervision experience
• Excellent communication skills, both written and verbal
• Strong passion for great food and hospitality
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to follow all health and safety standards
• Demonstrates good judgement and decision-making skills
• Ability to work independently as well as in a team
• Working knowledge of Google Suite and Microsoft Word, Excel, and PowerPoint
• Ability to maintain confidentiality
• Ability to work in a fast-paced, changing environment

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Restaurant Associates maintain a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.