Assistant General Manager

Animal House Jacksonville; Jacksonville (NC); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Discounted daycare

Discounted boarding

Medical/vision/dental

401(k)

Job summary

Animal House Jacksonville is seeking an Assistant Manager to help lead our pet resort team and ensure a high standard of service for both clients and pets.

You will collaborate with the Resort Manager on daily operations, staff supervision, and delivering exceptional customer experiences in a fast-paced, pet-friendly environment. Join a team dedicated to care, safety, and growth within the organization.

Qualifications

• Leadership experience in a supervisory role, preferably in pet care or hospitality.
• Love for animals and ability to understand their needs.
• Strong verbal and written communication skills for customers, team, and vendors.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Proactive problem-solving mindset and adaptability to unexpected situations.
• Collaborative mindset to work well with others and support team growth.
• Interest in advancing professionally within a dynamic environment.

Responsibilities

• Operational Support: assist with daily schedules, staff assignments, and facility operations.
• Team Leadership and Development: help hire/train/mentor team members and conduct evaluations.
• Customer Service Excellence: engage with pet owners and address client needs and concerns.
• Safety and Cleanliness: oversee facility safety and health standards across areas.
• Inventory Management: monitor supplies and vendor relationships, place orders.
• Pet Care Coordination: ensure proper care plans across daycare, boarding, grooming.
• Event Planning and Marketing: aid in events and promotions with the marketing team.
• Administrative Duties: assist payroll, scheduling, reporting, and budgeting.

Skills

Leadership Experience

Passion for Animals

Excellent Communication Skills

Organizational Skills

Problem-Solving Abilities

Team Player

Growth-Oriented

Job description

Description

Are you a pet enthusiast with a flair for leadership and a passion for customer service? At Animal House Jacksonville, we're seeking a dynamic and dedicated Assistant Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy, we'd love to have you on board!

Key Responsibilities:

• Operational Support: You will work alongside the Resort Manager to ensure the smooth operation of our pet resort. This includes assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
• Team Leadership and Development: Assist in hiring, training, and mentoring team members, from daycare attendants to groomers. You'll foster a positive work environment, conduct performance evaluations, and help team members grow in their roles.
• Customer Service Excellence: As the face of the resort, you'll engage with pet owners, addressing their needs and resolving any issues. You'll ensure each client feels valued and their pets are treated with care and respect.
• Safety and Cleanliness: Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations. Ensure compliance with health and safety standards and take prompt action to address any concerns.
• Inventory Management: Keep track of supplies and equipment, ensuring we have everything we need for day-to-day operations. This includes managing relationships with vendors, placing orders, and monitoring inventory levels.
• Pet Care Coordination: Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming. This involves creating individualized care plans for pets with specific needs and ensuring consistency across shifts.
• Event Planning and Marketing: Assist in organizing special events, promotions, and themed days to keep things exciting for our clients and their pets. Collaborate with the marketing team to promote events and attract new customers.
• Administrative Duties: Help manage the resort's administrative tasks, including payroll, scheduling, and reporting. You'll also support the manager with budgeting and financial tracking.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you are ready to take on a leadership role in a pet-focused business and be part of an energetic and dedicated team, we'd love to meet you!

Pay starts at $24.00 per hour, full time. Benefits for all team members at Animal House Jacksonville include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k.

Requirements

What We're Looking For:

• Passion for Animals: A deep love for animals is essential! You should be comfortable working with a variety of pets and understanding their needs.
• Leadership Experience: Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry. You will need to be able to motivate and lead a team effectively.
• Excellent Communication Skills: Strong verbal and written communication skills are required. You will be interacting with customers, team members, and vendors regularly.
• Organizational Skills: The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Problem-Solving Abilities: A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
• Team Player: A collaborative mindset and a positive attitude toward teamwork.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.