Assistant General Manager

Holiday Inn Airport Indianapolis, IN; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Schahet Hotels is seeking an Assistant General Manager to lead hotel operations and guest experience in a fast-paced environment. The AGM reports to the General Manager and ensures brand standards, service quality, and staff development are maintained across departments.

Responsibilities include supervising associates, supporting hiring decisions, and coordinating with department heads on scheduling and budgets to drive guest satisfaction and profitability.

Qualifications

• College Degree in Hospitality management or equivalent preferred.
• Must have at least two years of hotel experience as a sales manager, guest service manager or operations manager.
• Must be able to communicate professionally in English both oral and written.

Responsibilities

• Answers directly to the General Manager and supervises hotel associates.
• Ensure Guest Survey scores exceed brand averages and take corrective actions when needed.
• Work with GSM and GSRs to ensure proper service procedures are in place and guest service is excellent.
• Assist in Hiring and Separation decisions/procedures and participate in interviewing candidates.
• Oversee payroll, Human Resources and Time and Labor processes with department heads.
• Prepare and follow up on Sales and Marketing plans, budgets and month-end reporting.
• Conduct daily guestroom and property inspections and ensure issues are addressed promptly.
• Lead orientation of new associates, including property tours and training programs.

Skills

Leadership

Communication

Customer service

Education

Bachelor's degree in Hospitality Management or equivalent

Tools

Microsoft Office

Sales Pro

Job description

At Schahet Hotels we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile Treat all others with Respect, treating guests and fellow associates the way you want to be treated Demonstrate Integrity in all you do. Seek to always do the right thing, whether working in a group, team, or alone. Always be at the Service of our guest as well as fellow associates or managers. We believe that Service is making the reach to help or be of Service to all. Celebrate successes. Show Excitement in your work, the way you smile and greet others, the good news of others successes or awards. Participate in group and team activities either by your active support and participation or by your presence in the group.

The Assistant General Manager

is the second in command of the hotel. The AGM assist the GM in managing all operations of the hotel in accordance with brand standards and corporate values to achieve a friendly and professional atmosphere. Responsible for monitoring and answering all Social Media reports, The AGM is in charge of the hotel in the absence of the GM. He/she takes the leadership role in insuring the values of Respect, Integrity, Service, and Excitement is in place at all times.

Essential Duties & Responsibilities

Answers directly to the General Manager. Supervises and oversees all hotel associates in cooperation with the GM. Primary duties include: Insuring Guest Survey scores are above Brand system average and takes action when necessary to correct them. May put into place action plans, use coaching, counseling techniques to insure the highest possible score is obtained. Supervises Guest Service, working with GSM and GSR's to insure proper procedures are in place and service to guest is excellent. Works with Executive Housekeeper, GSM, and Chief Engineer to take insure any issues are taken care of immediately and that tools are in place to do so. Assists in Hiring and Separation decisions/procedures Attends Breakfast, meetings and interacts with guests as required Is involved in all interviewing of candidates for any position of the hotel.

Other Duties

Works in any department as needed in the absence of the department head or if department requires additional support Leads the orientation of new associates including, property tours, training programs, and all other aspects of new hire support. Assist GM with payroll, Human resources and Time and Labor Works with all department heads with scheduling, training, supplies, compliance and process improvements Daily guestroom and property inspections Assist in the preparation and follow up of Sales and Marketing Plan, Budget and month end reporting. Sees that all request of Corporate Office are met on time. Any other duties that may arise during the operation of the hotel.

Qualifications

College Degree in Hospitality management or equivalent preferred. Must have at least two years of hotel experience as a sales manager, guest service manager or operations manager.

Supervisory Responsibilities

Oversees and supervises all associates on the property reporting only to the General Manger. In full service properties or properties having a DOS in place the DOS reports to the General Manager.

Physical Demands

Must be able to drive, walk, speak, hear, see and do moderate physical activity as required. Must be able to communicate professional in English both oral and written. A reasonable accommodation will be made for otherwise qualified individuals with disability

Training

Must meet all Brand and Corporate training as required in a timely manner

Decision Making

The AGM may make any and all decisions necessary for the successful operation of the hotel in the absence of the GM. The AGM has no authority to sign contracts or bind the hotel to any agreement other than that which the corporate office has allowed by written policy. This would include those of a sales, banquet, or meeting room nature only.

Financial Responsibilities

The AGM is responsible for the achievement of top line revenues and bottom line profits as outlined in the Sales and Marketing Plan and on the Hotel Budget. He/she is responsible for any cash signed for and is to see that all bank deposits are completed daily.

Communication

Must be able to communicate professionally in English both written and Oral. Must be able to use a computer, use Microsoft Office, Sales Pro and be able to learn other tools should they become available.

Work Environment

Friendly, Professional, Exciting. A Culture that excels in Associate Development, Guest Experience and Investor Return. The Assistant General Manager Must be willing and able to act as General Manger in his/her absence.