Assistant General Manager

MyEyeDr.; Hoover (AL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Opportunities for bonuses and commission

Comprehensive benefits package including medical and dental

401(k) with competitive company match

Accrue PTO and paid holidays from day one

Job summary

MyEyeDr. in Hoover, Alabama is looking for an Assistant General Manager to lead a collaborative team and provide top-notch patient care. This role focuses on enhancing patient experiences, driving business success, and maintaining strong team dynamics.

The ideal candidate should have 1-2 years of management experience in a retail or hospitality setting, strong leadership skills, and a commitment to exceptional service. Join us and grow your career with comprehensive training and a benefits package that includes medical and dental coverage.

Qualifications

• 1-2 years of management experience in a customer-facing environment.
• Ability to communicate effectively and lead a team.
• Strong customer service orientation.

Responsibilities

• Build and foster a purpose-driven team through recruitment and training.
• Drive financial success through KPI management.
• Uphold service standards to increase patient loyalty.
• Maintain HR policies for a safe work environment.

Skills

Management experience in Retail/Hospitality

Effective communication

Detail oriented

Leadership skills

Business acumen

Customer service focused

Education

Undergraduate degree or relevant experience

Job description

About the Role

See yourself starting a new career journey? As a MyEyeDr. Assistant General Manager, you will cultivate a collaborative working environment with all team members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. You will contribute to the financial responsibility for the office, deliver first‑class patient experiences and foster a collaborative team environment that allows our office staff to grow. This role reports to the General Manager and will lead and develop a team. Some evening and weekend shifts required.

You Will

• Build and foster a purpose‑driven team through recruitment and onboarding, as well as ongoing training and development
• Drive financial success of your office through managing behaviors that drive KPI performance
• Uphold service standards when working with patients to increase office loyalty, patient retention and setting an example
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Lead performance and development in partnership with our General Manager for all team members
• Ensure our optical merchandise meets optical standards, patient requirements and requests

About You

• Undergraduate degree or relevant years of experience with 1‑2 years serving in a management position (Retail/Hospitality strongly preferred)
• Experience driving business and sales operations in a complex, customer‑facing, fast‑paced environment
• Effective communicator, detail oriented, and a strong leader that demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to our team members and patients
• A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit
• Willing to learn about industry, product, full scope optical office roles, and services
• A natural leader with the ability to coach and inspire team members
• Team player who is willing to collaborate with all to provide the best patient experience

Benefits

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.